Carrier Payment
Get paid for the work you do. Feel confident about getting paid on time with access to the easiest, most convenient carrier payment options.
Start the payment cycle
Upload your load documentation to start the payment process. With several convenient ways to submit paperwork, it’s easy to choose the option that works for you.
- Scan and upload to Navisphere® Carrier
- Take a picture and send via our mobile apps
- Email paperwork using LoadDocs
- Capture scans and submit using TRANSFLO® technology
Get paid the way you want
Whether you choose a check or electronic funds transfer, our standard agreement with contract carriers is payment within 20 days of receiving all appropriate paperwork for any given shipment. Customize your payment experience with additional carrier payment options.
Cash advance: Cover expenses with fast cash
Receive up to 60% cash advance on the payment amount for a shipment to help protect your cash flow and cover shipment-related expenses. Request an advance on your next shipment by talking to your carrier representative or speaking with our carrier services team at 1-800-326-9977.
QuickPay: Get paid within two business days
Use QuickPay and get paid within two business days of all appropriate paperwork being received. Offered at a competitive rate based on the gross amount owed at the time of payment, your payment percentage can change based on your status within the Carrier Advantage™ Program.
Factors: Choose from our approved list
Work with banks, factoring companies, and other financial organizations to receive credit facilities, a factoring agent, or other financial services. We offer an approved list of factors to choose from when hauling for C.H. Robinson, but do not support, sponsor, or endorse any factor or group of factors.
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Frequently asked questions
When it comes to choosing a carrier payment option, uploading documents, or speeding up the payment process, you have questions, we have answers.
Q: How do I get paid after delivering a load?
The Carrier Payments Guide provides you with fast and simple paperwork submission options so you can get paid faster. Submit your load documents seamlessly using a computer, tablet, or mobile phone app. Check out the step-by-step instructions within the Carrier Payments Guide.
Q: What paperwork is required to receive payment?
Always submit this paperwork for every load and stop:
- Signed Bill of Lading (BOL) with receiver signature for each stop
- Invoice (required for Domestic Air, TONU, Intermodal and International)
As needed, submit this paperwork:
- Unloading/Lumper receipts (Shipper utilizes 3rd party for unloading cargo) e.g., accessorials
- Proof of Delivery (POD) – deliver 2nd leg of IMDL load
- Weight Ticket
- Air Way Bill
Q: Why haven’t I received payment for a load?
There are several reasons why a load payment has not been released. The most common reasons include:
- Missing or illegible paperwork
- Load number is not written on each document received
- An incorrect load number is written on each document received
- Bill of lading (BOL) is not signed
- Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation
- The originals were mailed in for QuickPay release, but not addressed to the attention of QuickPay
- Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.
Q: How do I check on the status of my payments?
To check on the status of one or more payments, log in to Navisphere Carrier or call our carrier services department at +1 800-326-9977.
Providing a load number is the fastest, easiest way to find the status of a payment. You can also search for payments using your carrier ID number, however this method is more time consuming and can be out of date based on the status of the load.
Still have questions about getting paid?
Ask about payment options, resolving outstanding claims, or anything else. Our carrier services team is standing by, ready to help.
TRANSFLO®, TRANSFLO Express®, and TRANSFLO $Velocity® are registered trademarks of Pegasus TransTech Corp.