Global Privacy Notice

C.H. Robinson Worldwide, Inc., and its affiliates and subsidiaries (collectively, "C.H. Robinson") respect your privacy. This Global Privacy Notice (this, “Notice”) is global in nature and explains how C.H. Robinson collects and processes personal information obtained via its websites, application software, and mobile apps.

References to "website(s)" include CHROBINSON.COM, MYTMC.COM, FREIGHTQUOTE.COM, NAVISPHERE.COM, NAVISPHERECARRIER.COM, CHROBINSON.COM/EN-US/CAREERS, CHROBINSON.COM/EN-UK/CAREERS, and any other website produced, managed, and maintained by C.H. Robinson.

References to “mobile apps” include Navisphere® Carrier Mobile Application, Navisphere Driver Mobile Application, Navisphere Customer Mobile Application and any other mobile application produced, managed, and maintained by C.H. Robinson.

This Notice describes:

1. Updates to our Global Privacy Notice
2. Legal Basis for Collecting and Processing Personal Information;
3. Categories of Personal Information We Collect;
4. Sources from Which We May Collect Personal Information;
5. Purposes and Methods for Processing the Information We Collect;
6. Information We May Share;
7. Your Rights and Choices;
8. Data Retention;
9. Data Transfers;
10. Data Protection;
11. Cookie Statement;
12. Information of Children Under the Age of 16;
13. How You Can Contact Us.

This Notice describes C.H. Robinson's current data protection policies and practices. We reserve the right to update it periodically. When we do, we will indicate in this section when it was most recently updated and why the changes were made.

This Global Privacy Notice was last modified September 2023 for increased compliance with global laws and regulations, updating our methods of processing, updating our categories of third parties..

C.H. Robinson processes personal information only according to applicable laws and regulations and only where we have an appropriate legal basis to do so. Depending on the jurisdiction where personal information is collected and processed, examples of legal bases that C.H. Robinson may rely on include when:

• you consent;
• the processing is necessary for our legitimate interests and applicable laws and regulations allow for this lawful basis;
• we must comply with applicable legal, contractual, and/or regulatory requirement; and/or
• C.H. Robinson is a Data Processor, as a party to a contract with our customers.

Subject to applicable global laws and regulations, we may collect and process personal information about you, some of which could be sensitive personal information, that you have provided either directly to us or indirectly from sources identified in the ‘Sources from which We may Collect Information’ section of this Notice.

The categories of individuals and the categories of personal information may include:

C.H. Robinson collects information about you from various sources striving to only collect the minimum amount of personal information necessary to achieve the purpose of collection.

Sources from which we may collect personal information:

• Directly from You
• in connection with an actual or potential business relationship with us;
• through information submitted by you in connection with the use of our products, services, and/or application software;
• when you respond to surveys; and/or
• to provide requested white papers.
• Third Parties, such as
  • regulators, governments, and authorized law enforcement agencies;
  • courts, tribunals, arbitrators or other judicial committees;
  • other third parties when allowed or required by law;
  • those that perform customer requested activities;
  • our professional advisors and auditors;
  • a successor or potential successor organization if, for example, we transfer the ownership or operation of one of our websites to another organization or if we merge with another organization;
  • various cloud service providers;
  • publicly available information systems;
  • consumer reporting agencies;
  • agents;
  • trade associations;
  • commercial information services; and/or
  • Cookie technology (see Cookie Statement).

C.H. Robinson lawfully uses your personal information for a variety of purposes, but in particular to:

• provide our products and services;
• improve and develop products and services, including to train internal artificial intelligence models;
• handle your job application;
• market to you;
• promote more relevant products and services to you;
• promote compliance with applicable legal requirements, industry standards, and corporate policies;
• promote security to protect against and prevent fraud, claims, and other liabilities and to manage corporate risk exposure; and
• any other purpose about which we provide notice at the time of collection.

Some C.H. Robinson business processes may use one or more of the following methods to process your personal information:

• C.H. Robinson employees, contractors, or agents manually processing your personal information in order to provide our relevant services and products;
• forms, surveys, SMS and/or email messages, to communicate with you, understand your preferences and provide our products and services;
• internally developed software, such as our mobile applications, to aid in managing our business processes and relationships with you;
• third-party software development kits (‘SDKs’), application programming interfaces (‘APIs’) and electronic data interchanges (‘EDIs’) to aid in managing our business processes and relationships with you;
• artificial intelligence, including natural language technology, for data analysis and product development to improve predictions and decisions, as well as increase efficiencies to better serve our customers and carriers;

The categories of individuals and the purposes for processing personal information may include:

C.H. Robinson does not sell personal information nor share personal information in unexpected or unlawful ways. However, there may be instances where we share information because we are legally or contractually required to do so, or in instances where it is necessary to perform certain services and support our business functions.

The personal information C.H. Robinson may share with third party service providers is encompassed by the section of this notice titled “Categories of Personal Information We May Collect.”

Categories of third parties we may have shared the personal information we collect within the preceding 12 months:

• regulators, governments and authorized law enforcement agencies;
• to other third parties when allowed or required by law;
• courts, tribunals, arbitrators or other judicial committees;
• our professional advisors and auditors;
• our affiliates, including trade associations and credit bureaus;
• a successor or potential successor organization if, for example, we transfer the ownership or operation of one of our websites to another organization or if we merge with another organization;
• third parties performing customer requested activities;
• third parties providing machine learning and artificial intelligence capabilities;
• web browser cookies and similar technologies;
• various cloud providers.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

California Residents

California law requires that we provide transparency about personal information we “sell,” which broadly includes scenarios in which C.H. Robinson has shared personal information with third parties in exchange for valuable consideration.

To exercise your right to opt out of the future sales or sharing of your personal information, you may:

• Submit a "Do Not Sell or Share My Personal Information" request; or
• Enable a Global Privacy Control (“GPC”) signal from your browser (more details in our Cookie Notice Section); or
• Contact us as specified in the How to Contact Us section of this Notice.

Residents of the People’s Republic of China

Chinese law requires that we provide transparency in our third-party processing relationships. To learn more about our third-party processors, including the name and contact details of the third party, the purpose and method of the third-party processing, and the type of personal information processed by the third party, please contact us using the information in the How To Contact Us” section below.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We want to make sure that you feel in control of your personal information and to know how you can change your preferences related to the collection and use of your personal information. Therefore, we offer you certain choices about what personal information we collect from you and how we use that information.

Subject to applicable laws and regulations, you may have the right to:

• be informed about and make decisions about your personal information;
• request an explanation of the rules of personal information processing (China Residents);
• request access to and receive a machine-readable copy of the personal information we maintain about you;
• request the deletion of your personal information;
• correct, updated, or supplement inaccuracies in your personal information;
• object to and stop the processing of your personal information;
• restrict or refuse to allow others to process your personal information;
• opt-out of the sale and sharing of your personal information;
• limit the use and disclosure of your sensitive personal information; and/or
• request information about, object to, and stop automated decision making related to your personal information.
• In the event of your death, to allow your next of kin, for their own lawful interests, to exercise your rights of access, copy, correct, deletion, etc. (Residents of the People’s Republic of China);
• right to complain, without prejudice, to any relevant governmental authorities, including the China Cyberspace Administration authorities, though we would appreciate the chance to deal with your concerns so please contact us in the first instance (Residents of the People’s Republic of China).

To exercise the above rights on behalf of yourself or on behalf of another as an approved authorized agent, you may:

• submit a request using the following link: Individual Rights Request;
• submit a Do Not Sell or Share My Personal Information Request (California Residents) or enable a Global Privacy Control; or
• contact us as specified in the How to Contact Us section of this Notice.

How We Respond to Requests Related to your Personal information

C.H. Robinson will not discriminate against you for exercising rights related to your personal information. Subject to applicable laws and regulations, we promptly process, and where necessary, respond to requests related to the use and processing of personal information.

Please note that in some instances, we may need to ask you for additional information to verify your identity, especially when we receive requests from an individual acting on behalf of another as an authorized agent

In some instances, we may be obligated to limit or deny your request if we have a lawful justification for doing so, such as a legal obligation to maintain the personal information.

Subject to applicable laws and regulations, C.H. Robinson takes steps to ensure that the personal information we collect and process about you is retained for only as long as it is necessary for the original purpose for which it was collected. After this period, it will be deleted or in some cases anonymized.

For more information about C.H. Robinson retention periods applied to your personal data, please contact us as specified in the How to Contact Us section of this Notice.

Subject to applicable global laws and regulations, C.H. Robinson transfers to and stores data in the United States.

When we transfer your personal information outside of your home country to countries which may not offer an equivalent level of protection for personal information to the laws of your home country, for example, to the United States, we take steps required by applicable global laws and regulations to make sure that your personal information is properly protected. As such, we take appropriate safe-guarding measures as required by law.

These safeguarding measures may include:

• data transfer agreements; and
• standard contractual clauses in our contracts;
• where applicable, the appropriate collection of your consent;
• appropriate assessments of risks related to the transfer of personal information;
• appropriate security safeguards to protect personal information.

To obtain more information about the safeguards we have put in place, please contact us using the information provided in the How to Contact us Section of this Notice or see the Data Protection section of this notice.

To exercise rights you may have related to your personal information, please visit the Your Rights and Choices section of this Notice.

Protection of the information you entrust to us is our priority.

To help protect the information we collect, store and process, including your personally identifiable information, we maintain administrative, technical and physical safeguards designed to secure this information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or other forms of unauthorized or unlawful processing commensurate with the risks posed by the particular type of processing, the nature of the personal data and in accordance with applicable law and applicable guidelines.

Additionally, we take steps to ensure that the personal information we collect is accurate and up to date. We retain information as long as it is necessary and relevant for our operations and in alignment with the purpose of collection, applicable laws, and internal policies. We update and test our security technology on an ongoing basis. We restrict access to your personal data and train our employees about the importance of confidentiality and maintaining the privacy and security of the information we manage.

C.H. Robinson uses cookies, pixel tags, and other technologies (“Cookies”) to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online ads, and email. Other third parties you chose to visit may do the same. This Cookie statement explains: (1) what a cookie is and why we use them; (2) how you can manage your cookies, and (3) what kind of cookies may be on our sites.

What are Cookies and why do we use them?

Cookies are small pieces of data provided by most websites which are stored by your web browser on the computer, mobile device, or other device that you are using. Cookies are useful because they allow our websites to remember your preferences, enable us to learn which areas of our website are useful and which areas need improvement, and provide you with personalized advertisements and content.

Additionally, we use Cookies to facilitate navigation, to display information more effectively, to personalize your experience, to understand how our websites are used, to market our products and services, to measure the success of our marketing campaigns, and for security purposes.

First party and third-party Cookies

C.H. Robinson uses both first party and third-party Cookies. First party cookies are set directly by the website the user is visiting. Third-party cookies are set by a domain other than the one the user is visiting. When you visit or interact with our site, we or our authorized service providers may use third party cookies to show advertisements on websites across the Internet. Third parties, including, but not limited to, Google Analytics, and Adobe Analytics use cookies to serve ads based on someone’s past visits to any of our websites.

Persistent and Session Cookies

Persistent Cookies are stored by web browsers on your device until they expire or until they are deleted by you. Expiration of a persistent Cookie is determined by the Cookie creator and can be based on a particular date or length of session time. This means that for the Cookie’s lifespan, its information will be transmitted to the creator’s server every time the user visits the website that it belongs to or another website configured to check for that Cookie. Persistent Cookies are also known as “tracking Cookies.”

Session Cookies are temporarily on our device and only sed by a website during your visit. This type of Cookie may store information you enter and track your activity within the website. A session Cookie is deleted after you leave the website or when the browser is closed.

How do you manage Cookies?

You may receive a cookie consent pop up window when browsing our sites. If you do, you will have a choice to accept all cookies, decline all cookies, or learn more about the cookies we use on our sites. You may be provided the ability to accept or decline certain types of cookies based on your preferences. Additionally, most devices allow you to block Cookies by adjusting the settings on your browser. However, if you use your browser settings to block all Cookies (including Functional Cookies, such as those allowing you to log-in) you may not be able to access all or parts of our websites or our websites may not function as effectively.

For further information about how to block Cookies, please refer to your browser 'help' section or see www.allaboutcookies.org.

Global Privacy Control and Do Not Track Signals

C.H. Robinson recognizes the Global Privacy Control (“GPC”) emitted from California residents’ web browsers, as well as GPC signals from other jurisdictions which require C.H. Robinson to do so. GPC is a setting you can enable in your web browser to communicate your privacy preferences for not having certain information about your webpage visits collected across websites. For more details, including information on how to turn on GPC, visit https://globalprivacycontrol.org/.

C.H. Robinson does not currently act in response to Do Not Track signals. Some browsers may transmit “do not track” signals to websites with which the browser communications. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them. C.H. Robinson does not currently take action in response to these signals.

Types of Cookies we use

We categorize our cookies into three types: required, functional, and advertising. Any of these Cookies may be first party, third party, persistent, or session Cookies.

Our websites are not intended for children under the age of 16.

We are proud of our websites and we strive to ensure that they do not offend people of any age. However, unless otherwise noted on a particular site, our websites are not intended for children under the age of 16 years without the permission of a parent or guardian.

If you believe that a child has submitted personal information on or through our websites without the consent and supervision of a parent or guardian, please contact us using the information provided in the “How to Contact Us” section of this Notice.

If you have any questions or comments about this Notice, or if you would like us to update information we have about you or your preferences, you may contact us using the information below.

Global Data Privacy Director
C.H. Robinson Worldwide, Inc.
14701 Charlson Road, Suite 1200
Eden Prairie, MN 55347 United States
Phone: 952-683-3399
Email: [email protected]