At C.H. Robinson, we respect your privacy and believe in transparency so that people and organizations can control their data and make meaningful choices in how it is used.
This Notice details how we handle personal information as well as how you can make choices related to your personal information.
C.H. Robinson Worldwide, Inc., and its affiliates and subsidiaries (collectively, "C.H. Robinson") respect your privacy. This Global Privacy Notice (this, “Notice”) is global in nature and explains how C.H. Robinson collects and processes personal information obtained via its websites, application software, and mobile apps.
References to "website(s)" include CHROBINSON.COM, MYTMC.COM, FREIGHTQUOTE.COM, NAVISPHERE.COM, NAVISPHERECARRIER.COM, CHROBINSON.COM/EN-US/CAREERS, CHROBINSON.COM/EN-UK/CAREERS, and any other website produced, managed, and maintained by C.H. Robinson.
References to “mobile apps” include Navisphere® Carrier Mobile Application, Navisphere Driver Mobile Application, Navisphere Customer Mobile Application and any other mobile application produced, managed, and maintained by C.H. Robinson.
This Notice describes:
This Notice describes C.H. Robinson's current data protection policies and practices. We reserve the right to update it periodically. When we do, we will indicate in this section when it was most recently updated and why the changes were made.
This Global Privacy Notice was last modified March 2024 as a part of our annual review and update for increased compliance with global laws and regulations, updating our Cookie and Pixel Tag Statement, updating the individual rights section, and adding a log of historic changes for the past calendar year to this Notice.
C.H. Robinson processes personal information only according to applicable laws and regulations and only where we have an appropriate legal basis to do so. Depending on the jurisdiction where personal information is collected and processed, examples of legal bases that C.H. Robinson may rely on include when:
Subject to applicable global laws and regulations, we may collect and process personal information about you, some of which could be sensitive personal information, that you have provided either directly to us or indirectly from sources identified in the ‘Sources from which We may Collect Information’ section of this Notice.
The categories of individuals and the categories of personal information collected may include:
Categories of Individuals | Categories of Personal Information C.H. Robinson May Obtain |
Users of Websites and Mobile Applications | Operating system data; weblog data; URL clickstream and website pathway data; browser name and version; device ID; IP address; website visit statistics |
Customers/Shippers | Professional contact information; other business contact information to support business processes completed on customer/shipper behalf; shipment origin and destination addresses; business financial information; usernames and passwords used to access C.H. Robinson resources; IP address; device ID; statistical information; survey responses; and/or social media identifiers when customers/shippers contribute content on our platform(s) |
Carriers/Drivers | Professional contact information; driver contact information; business financial information; government identification; geo-location data beginning four (4) hours prior to a load pickup and throughout the duration of transit when you use our mobile apps; usernames and passwords used to access C.H. Robinson resources; IP address; device ID; statistical information; survey responses; and/or social media identifiers when carriers/drivers contribute on our platform(s) |
Applicants for Employment, Contractors and/or Contingent Workers | Contact information; professional reference contact information; professional social media public profile data from professional sites (e.g., LinkedIn); previous employment, education, and industry certifications; browsing data from our careers site (e.g., IP address, website statistics, browsing preferences, clickstream data, etc.); diversity, equity, and inclusion data; fitness to work certifications; results of background checks; candidate survey feedback |
C.H. Robinson collects information about you from various sources striving to only collect the minimum amount of personal information necessary to achieve the purpose of collection.
Sources from which we may collect personal information:
C.H. Robinson lawfully processes your personal information for a variety of purposes, but in particular to:
Some C.H. Robinson business processes may use one or more of the following methods to process your personal information:
The categories of individuals and the purposes for processing personal information may include:
Categories of Individuals | Purposes for Processing Personal Information |
Users of Websites and Mobile Applications | Promote relevant products and services; understand and improve the effectiveness of our websites and mobile applications; troubleshoot our websites and mobile applications; enforce our terms of service related to use of our websites and mobile applications; and provide information requested by users of our websites |
Customers/Shippers | Provide requested information, products, and services; provide effective customer service; facilitate payments for services; contact customers/shippers with special offers and other information we believe will be of interest; contact customers/shippers with information and notices related to use of our products and services; invite customers/shippers to participate in surveys and provide feedback; improve our products and services; provide services that require regulatory oversight; develop new products and services; optimize our business operations; utilize remarketing campaigns using online behavioral advertising techniques; improve our marketing and promotional efforts; understand, improve, and troubleshoot the effectiveness of our application software, websites, and mobile applications; and/or enforce any commercial agreement(s) |
Carriers/Drivers | Provide requested information, products, and services; provide effective customer service; facilitate payments; provide credit for services; geo-location data, beginning four (4) hours prior to a load pickup and throughout the duration of transit; communicate and coordinate shipment status information; comply with customer security requirements; provide insights into shipment characteristics, strategies, route efficiencies, and allocation of transportation assets; utilize remarketing campaigns using online behavioral advertising techniques; contact carriers/drivers with special offers and other information we believe may be of interest; contact carriers/drivers with information and notices related to the use of our products and services; invite carriers/drivers to participate in surveys and provide feedback; improve our products and services; develop new products and services; optimize our business operations; understand, improve, and troubleshoot the effectiveness of our application software, websites, and mobile applications; and/or enforce any commercial agreement(s) |
Applicants for Employment | Contact applicants, regarding possible employment; process applications; determine eligibility for employment; keep applicants, informed about future roles we think may be of interest; improve our talent acquisition process; drive diversity, equity, and inclusion initiatives; and/or report on diversity and equity when required by local laws and regulations. |
C.H. Robinson does not sell personal information nor share personal information in unexpected or unlawful ways. However, there may be instances where we share information because we are legally or contractually required to do so, or in instances where it is necessary to perform certain services and support our business functions.
The personal information C.H. Robinson may share with third party service providers is encompassed by the section of this notice titled “Categories of Personal Information We May Collect.”
Categories of third parties we may have shared the personal information we collect within the preceding 12 months:
California Residents
California law requires that we provide transparency about personal information we “sell,” which broadly includes scenarios in which C.H. Robinson has shared personal information with third parties in exchange for valuable consideration.
To exercise your right to opt out of the future sales or sharing of your personal information, you may:
Residents of the People’s Republic of China
Chinese law requires that we provide transparency in our third-party processing relationships. To learn more about our third-party processors, including the name and contact details of the third party, the purpose and method of the third-party processing, and the type of personal information processed by the third party, please contact us using the information in the "How To Contact Us” section below.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We want to make sure that you feel in control of your personal information and to know how you can change your preferences related to the collection and use of your personal information. Therefore, we offer you certain choices about what personal information we collect from you and how we use that information.
Subject to applicable laws and regulations, you may have the right to:
To exercise the above rights on behalf of yourself or on behalf of another as an approved authorized agent, you may:
How We Respond to Requests Related to your Personal information
C.H. Robinson will not discriminate against you for exercising rights related to your personal information. Subject to applicable laws and regulations, we promptly process, and where necessary, respond to requests related to the use and processing of personal information.
Please note that in some instances, we may need to ask you for additional information to verify your identity, especially when we receive requests from an individual acting on behalf of another as an authorized agent.
In some instances, we may be obligated to limit or deny your request if we have a lawful justification for doing so, such as a legal obligation to maintain the personal information.
Subject to applicable laws and regulations, C.H. Robinson takes steps to ensure that the personal information we collect and process about you is retained for only as long as it is necessary for the original purpose for which it was collected. After this period, it will be deleted or in some cases anonymized.
For more information about C.H. Robinson retention periods applied to your personal data, please contact us as specified in the How to Contact Us section of this Notice.
Subject to applicable global laws and regulations, C.H. Robinson transfers to and stores data in the United States.
When we transfer your personal information outside of your home country to countries which may not offer an equivalent level of protection for personal information to the laws of your home country, for example, to the United States, we take steps required by applicable global laws and regulations to make sure that your personal information is properly protected. As such, we take appropriate safe-guarding measures as required by law.
These safeguarding measures may include:
To obtain more information about the safeguards we have put in place, please contact us using the information provided in the How to Contact us Section of this Notice or see the Data Protection section of this notice.
To exercise rights you may have related to your personal information, please visit the Your Rights and Choices section of this Notice.
Protection of the information you entrust to us is our priority.
To help protect the information we collect, store and process, including your personally identifiable information, we maintain administrative, technical and physical safeguards designed to secure this information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or other forms of unauthorized or unlawful processing commensurate with the risks posed by the particular type of processing, the nature of the personal data and in accordance with applicable law and applicable guidelines.
Additionally, we take steps to ensure that the personal information we collect is accurate and up to date. We retain information as long as it is necessary and relevant for our operations and in alignment with the purpose of collection, applicable laws, and internal policies. We update and test our security technology on an ongoing basis. We restrict access to your personal data and train our employees about the importance of confidentiality and maintaining the privacy and security of the information we manage.
C.H. Robinson uses cookies, pixel tags, and other technologies (“Cookies”) to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online ads, and email. Other third parties you chose to visit may do the same. This Cookie statement explains: (1) what a cookie is and why we use them; (2) how you can manage your cookies, and (3) what kind of cookies may be on our sites.
What are Cookies and why do we use them?
Cookies are small pieces of data provided by most websites which are stored by your web browser on the computer, mobile device, or other device that you are using. Cookies are useful because they allow our websites to remember your preferences, enable us to learn which areas of our website are useful and which areas need improvement, and provide you with personalized advertisements and content.
Additionally, we use Cookies to facilitate navigation, to display information more effectively, to personalize your experience, to understand how our websites are used, to market our products and services, to measure the success of our marketing campaigns, and for security purposes.
First party and third-party Cookies
C.H. Robinson uses both first party and third-party Cookies. First party cookies are set directly by the website the user is visiting. Third-party cookies are set by a domain other than the one the user is visiting. When you visit or interact with our site, we or our authorized service providers may use third party cookies to show advertisements on websites across the Internet. Third parties, including, but not limited to, Google Analytics, and Adobe Analytics use cookies to serve ads based on someone’s past visits to any of our websites.
Persistent and Session Cookies
Persistent Cookies are stored by web browsers on your device until they expire or until they are deleted by you. Expiration of a persistent Cookie is determined by the Cookie creator and can be based on a particular date or length of session time. This means that for the Cookie’s lifespan, its information will be transmitted to the creator’s server every time the user visits the website that it belongs to or another website configured to check for that Cookie. Persistent Cookies are also known as “tracking Cookies.”
Session Cookies are temporarily on our device and only sed by a website during your visit. This type of Cookie may store information you enter and track your activity within the website. A session Cookie is deleted after you leave the website or when the browser is closed.
How do you manage Cookies/Pixel Tags?
You may receive a cookie consent pop up window when browsing our sites. If you do, you will have a choice to accept all cookies, decline all cookies, or learn more about the cookies we use on our sites. You may be provided the ability to accept or decline certain types of cookies based on your preferences. Additionally, most devices allow you to block Cookies by adjusting the settings on your browser. However, if you use your browser settings to block all Cookies (including Functional Cookies, such as those allowing you to log-in) you may not be able to access all or parts of our websites or our websites may not function as effectively.
For further information about how to block Cookies, please refer to your browser 'help' section or see www.allaboutcookies.org. Email pixels, otherwise called clear gifs, can be turned off in your email by turning off the image in your email client itself.
Global Privacy Control and Do Not Track Signals
C.H. Robinson recognizes the Global Privacy Control (“GPC”) emitted from California residents’ web browsers, as well as GPC signals from other jurisdictions which require C.H. Robinson to do so. GPC is a setting you can enable in your web browser to communicate your privacy preferences for not having certain information about your webpage visits collected across websites. For more details, including information on how to turn on GPC, visit https://globalprivacycontrol.org/.
C.H. Robinson does not currently act in response to Do Not Track signals. Some browsers may transmit “do not track” signals to websites with which the browser communications. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them.
Types of Cookies we use
We categorize our cookies into three types: required, functional, and advertising. Any of these Cookies may be first party, third party, persistent, or session Cookies.
Cookie Type | Explanation | Choice |
Required Cookies | Cookies that enable core site functionality | Always Active |
Functional Cookies | Cookies that allow us to analyze site usage so we can measure and improve performance | Accept or Decline |
Advertising Cookies | Cookies that are used by advertising companies to serve ads that are relevant to your interests | Accept or Decline |
Our websites are not intended for children under the age of 16.
We are proud of our websites and we strive to ensure that they do not offend people of any age. However, unless otherwise noted on a particular site, our websites are not intended for children under the age of 16 years without the permission of a parent or guardian.
If you believe that a child has submitted personal information on or through our websites without the consent and supervision of a parent or guardian, please contact us using the information provided in the “How to Contact Us” section of this Notice.
If you have any questions or comments about this Notice, or if you would like us to update information we have about you or your preferences, you may contact us using the information below.
Global Data Privacy Director
C.H. Robinson Worldwide, Inc.
14701 Charlson Road, Suite 1200
Eden Prairie, MN 55347 United States
Phone: 952-683-3399
Email: [email protected]
August 2023
June 2023
January 2023
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