Unless otherwise specified, the following information refers to North America carriers.
Sign up to haul for C.H. Robinson through Highway, a streamlined registration process designed to get you on the road faster. Click here to get started. Simply follow the prompts, which will explain what documents you need to get set up as a carrier.
You will need the following documents to haul for C.H. Robinson:
Want to know how to become a C.H. Robinson contract carrier? Applying online is easy.
You can start hauling for C.H. Robinson at anytime after receiving your MC number.
Federal law requires motor carriers have a minimum of $25,000 cargo insurance and $750,000 automobile liability insurance. We will process contracts with carriers that hold this amount for insurance. However, we recommend the limits listed above to avoid limiting the freight available to you.
We have a wide variety of customers with varying needs. Most of our shipments utilize the following equipment and capabilities:
To update your insurance, have your agent submit your updated insurance certificate directly to Highway App, Inc. via email to [email protected]. The certificate should come directly from your agent.
Please ask your agent to list the certificate holder as:
Highway App, Inc.
5931 Greenville Ave, Unit #5620
Dallas, TX 75206
Connect your ELD/GPS by visiting our carrier tracking set up page. From there, find the way you’d like to connect and follow the instructions included. We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy guide to data transparency.
We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy tracking and data privacy guide to data transparency.
If you’re having issues with a load and can’t reach the rep assigned to the load or connect with someone via live chat, contact 888-278-9441.
C.H. Robinson offers multiple ways to submit documentation, so you can get paid quickly on all your loads. Scan and upload your documents to Navisphere Carrier, use our mobile apps to upload documentation, or email documents to [email protected].
Submit completed and signed paperwork immediately following completion of the delivery.
Always submit the signed Bill of Lading (BOL) with receiver signature for each stop. As needed, submit unloading/lumper receipts, proof of delivery (POD), weight tickets, and air way bills. Paperwork must be legible and easy to read. Ensure images are not blurred or cut off.
There are several reasons why a load payment has not been released. The most common reasons include:
Contract carriers can check the payment status of a load within the My Loads or Payments tab in Navisphere Carrier—web or app.
If you notice a discrepancy in your load payment compared to the invoice amount, contact the office that booked the load in question. They are the only ones that can approve any discretionary amount for payment.
C.H. Robinson ID numbers identify your company in Navisphere® Carrier. They help us keep track of each transaction your company has with C.H. Robinson. You can find your C.H. Robinson ID number on load confirmations or check stubs. All ID numbers start with “T” followed by a series of numbers. You can also see your “T” number in the dropdown located in the upper right-hand corner of Navisphere Carrier.
Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.
Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.
In order to add contacts to your account in Navisphere Carrier, each contact needs to create their own Navisphere Carrier account. While creating an account, it’s important that they put in the right T Code in the registration process.
If you haven’t registered for an account yet, you’ll need to first create one by registering your email (link registration page). If you have an existing account, you can reset your password by using the Forgot Password option on the login page and receive guided instructions to reset via email.
Check your spam and junk folders for an email from CH Robinson. Your account may need to be activated by our Carrier Services team before you are able to login. Check with your company’s primary contact to confirm approval of your account if you are unable to find a welcome email from us. Contact our support team with any questions at 1-800-326-9977 or by using the Live Chat feature on our website.
Download our QuickPay setup packet. Once you read and agree to the terms and conditions, you can submit your QuickPay discount agreement form and EFT authorization form (if applicable) to the appropriate email address or fax number.
Have questions about our QuickPay options or the setup packet? Call +1 800-326-9977.
C.H. Robinson provides carriers with fast and simple payment options so you can get paid faster. Submit your load documents seamlessly using a computer, tablet, or mobile phone app. Check out the step-by-step instructions within the Carrier Payments Guide.
While it is unlikely you would be charged for QuickPay if you’re not a QuickPay carrier, errors can happen. In the event of an error, we will refund the fee.
Lower your Quick Pay fees by improving your Carrier Advantage Program (CAP) status. Base carriers are subject to 2% fees, Core carriers are subject to 1.75% fees, and Key carriers are subject to 1.5% fees.
Begin your search by viewing thousands of available loads—more than any other provider in North America—directly on the C.H. Robinson load board within Navisphere Carrier.
You can search and book loads in Navisphere Carrier after getting approved as a contracted carrier with CH Robinson. Within Navisphere Carrier, you can filter your search by country of origin, specialized equipment, and more.
Currently, intermodal loads are not available within Navisphere Carrier. To find loads for your intermodal equipment, you can post equipment to the Post Trucks section in Navisphere Carrier or call our regional centers:
The Navisphere Carrier app gives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete.
Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.
Most loads show the appointment time for pick up and delivery on the load details. To see this information, open any booked load within “My Loads” inside Navisphere Carrier—web or app—or see the rate confirmation email that was sent when booking the load. If times are not listed, contact the booking rep assigned to the load or connect with us via live chat inside Navisphere Carrier.
Most loads show the reference number on the load details. To see this information, open any booked load within “My Loads” inside Navisphere Carrier—web or app—or see the rate confirmation email that was sent when booking the load. If the reference number is not listed, contact the booking rep assigned to the load or connect with us via live chat inside Navisphere Carrier.
You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier app and filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.
Yes. We have more loads available online to book instantly than any other provider. Log in to Navisphere Carrier to search thousands of bookable loads available outside of business hours.
For loads that are not available for instant booking, the best way to request a load outside of business hours is to email the representative who posted the load you want. When the office opens, they can contact you directly in response to your email.
Navisphere Carrier displays mileage from PC* Miler®, which is only one of many different mileage programs available today. These miles are provided as an estimate for the load. They may differ from other, similar mileage programs.
Yes. Navisphere Carrier is a GPS-based app that uses the Location Services of the smartphone to provide automatic updates. GPS tracking is more accurate than cellular triangulation used by other tracking solutions. Please note that tracking is only supported with smartphones devices, tablets are not supported.
Navisphere Carrier has a standard location update frequency of one hour that can be increased to updates every 15 minutes based on customer request. Auto-stop updates for arrivals are triggered when a driver crosses a one mile geo-fence and for departures, it’s a one and a half mile geo-fence.
The combination of GPS and geo-fence tracking provides touch-free shipment visibility throughout the life of a C.H. Robinson load.
All apps require battery and data. Our mobile app is very efficient, and any battery or data usage is outweighed by the benefits to a user’s business. Navisphere Carrier uses less battery and/or data than browsing websites on your phone.
Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.
To upload your documents using Navisphere Carrier:
You can take and/or upload photos of each document in the Navisphere Carrier app as well. A video of how to do this can be seen here.
We only enable tracking during the lifecycle of an assigned C.H. Robinson load. Navisphere Carrier initiates tracking four hours prior to pickup. Tracking automatically ends when an automatic stop update or manual arrival/departure is entered for the last stop on the load.
Tracking through the Navisphere Carrier app can be disabled at any time according to privacy laws and both app store policies. Due to the nature of our industry, tracking freight throughout the transportation process has become an expectation. Providing automatic tracking updates through Navisphere Carrier eliminates the hassle of check calls and counts toward a carrier's automation score in the Carrier Advantage Program.
C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:
Visit Carrier Advantage™ Program for more information
Your Carrier ID and password were provided in two separate welcome emails when you registered for the program.
You will need both the Carrier ID and password when accessing your EFS account. Please keep in mind your Carrier ID and password should only be given to people who are authorized to make account changes.
If you need a password reset, email [email protected] with the subject line “Reset My Password.” Be sure to include your C.H. Robinson T# and your C.H. Robinson Fuel Card Carrier ID.
To activate your card, log into the EFS eManager Portal
Once logged in, you can activate and update your information:
Access detailed instructions and helpful how-to videos on the EFS website. You can also call EFS 24-hours a day toll-free at 888-824-7378.
With the C.H. Robinson Fuel Card, you can save on fuel, tires, and service. Fuel discounts are based on the Oil Price Information Service (OPIS) nationwide index. Carriers can save an average of 37–40 cents per gallon at TA Petro and TA Express Travel Centers and save at participating 7ELEVEN, Speedway, Stripes, Casey’s, and Roady’s commercial locations.*
In addition to fuel, you can save on service and tires through TA Petro and TA Express. Simply present your ID and DOT/MC number at the service desk.
Your card also offers EFS network discounts at thousands of locations across North America.
*Prices and discount availability will differ geographically and will vary based on current market conditions.
Log into the EFS eManager Portal www.efsllc.com using the EFS Carrier ID and password that were emailed to you.
Once logged in, you can set and update limits:
Access detailed instructions and helpful how-to videos on the EFS website. You can also call EFS 24-hours a day toll-free at 888-824-7378.
Our C.H. Robinson Fuel Card is managed through EFS. Direct any further questions regarding your card directly to EFS.
Access detailed instructions and helpful how-to videos on the EFS website. You can also call EFS 24-hours a day toll-free at 888-824-7378.
Your secure entry code is a code you choose when logging into EFS’s eManager for the first time. You will use this code for security purposes; for example, when logging into eManager from a new computer.
Be sure to either memorize your code or keep it recorded in a secure place. Only share your secure entry code with people who are authorized to make account changes.
While setting up your program policy, you can select allowable items for cardholders. For example, limiting 250 gallons of fuel every 24 hours will help prevent unauthorized purchases. Please keep your cardholders informed about what items they are allowed to purchase.
Also, the information you require cardholders to provide at checkout will act as a protection for you and your cardholders. Only people with the specific required information will be able to use the card. Please keep your cardholders informed about the information they are required to provide at the time of purchase. Examples of required information:
If one of your cards is lost or stolen, log in to EFS’s eManager to inactivate, delete, or place the card on hold immediately. Once complete, the lost or stolen card is useless to anyone until the status is changed back to “active.”
Yes. Through EFS’s eManager, you can allow “manual entry” of cards. Notify the cardholder of the card number; then they will be allowed to enter the number by hand at the pump instead of swiping the actual card. Remember to switch the card back to “swipe only” when the cardholder has the card in hand again.
EFS offers an override option in their eManager tool for situations like these. After the override transaction has been processed, the override policy is removed and the previous card limits/locations return. If the override is for cash, please select the option for a “one-time cash advance.” Note: the cash will remain on the card until the cardholder depletes the funds.
Ask about becoming a carrier, program statuses and discounts, managing loads, or anything else. Our carrier services team is standing by, ready to help.
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