Tracking and in-transit updates iOS

Ensuring the phone number associated with your account is accurate and verified is crucial.

Without a verified phone number, your loads will not be tracked.

When you download the Navisphere carrier app for the first time, you'll be prompted to verify your phone number using a one-time passcode that you'll receive via SMS.

In many cases, your device will suggest the without you needing to leave the Navisphere carrier app.

Tapping it will add it into the text box without manually typing it in. If the prompt does not appear, you may need to manually type it in.

If you do not receive a text with the code within one minute, you may hit resend SMS to generate a new code for verification.

Once the code is entered, tap verify. In order to accurately track your loads, you will need to have all tracking permission settings enabled.

To do this, visit the account tab on your Navisphere carrier app, then tap tracking, the location, location accuracy, cellular data, push notifications, and back.

Ground app refresh settings will all need to be enabled.

Tap enable on the location setting, then confirm this is the setting you want to change by tapping Enable.

This will open your device's settings where you'll need to set the device to always share in order to accurately track your load.

Next, tap enable on the location accuracy setting.

Then tap enable. This will open your device's settings where you'll need to set the device to precise location in order to accurately track your load.

Next, tap enable on the cellular data setting.

Then tap enable. This will open your device's settings where you'll need to toggle on cellular data in order to provide continuous location updates without connecting to Wi Fi.

Next, tap enable on the push notification setting, then tap enable and set your notification settings to allow.

Next, tap enable on the background app refresh setting.

Then tap enable and toggle on the background app refresh setting in order to accurately track your load.

When this is complete, tracking enabled will be visible at the top of your tracking settings tab.

Your active load tab should always have a green tracking icon in the bottom left-hand side of your screen.

If your tracking is not properly set up, a prompt will appear warning you to fix these settings.

Tap Resolve now to enable all location permissions.

You can also confirm the status of your load by selecting departed or arrived, depending on where you are. In your hauling journey, visit the Active load tab and select Mark as Arrived or in transit update depending on your needs.

If you'd like to update your location and still plan to arrive on time, select will arrive on time. If you've hit a snag on the road and need to adjust your arrival time, select running late.

Next, add your updated estimated arrival time based on your situation. Then hit submit update to complete your in-transit update.