I've submitted all my load paperwork, why haven't I been paid?

There are several reasons why a load payment has not been released. The most common reasons include:

  • Missing or illegible paperwork
  • Load number is not written on each document received
  • Correct load number not written on each document received
  • Bill of lading (BOL) is not signed
  • Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation
  • The originals were mailed in for QuickPay release, but not addressed to the attention of QuickPay
  • Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.