Frequently Asked Carrier Questions

C.H. Robinson Carrier Questions

Unless otherwise specified, the following information refers to North America carriers.

Get Started

Q: What documents do I need to haul for C.H. Robinson?

You will need the following documents to haul freight for C.H. Robinson:

  • A Federal, State, or Provincial Operating Authority (MC#, DOT#, etc.)
  • Proof of insurance (minimum of $25,000 cargo and $750,000 automobile liability) naming Registry Monitoring Insurance Services (RMIS) as a certificate holder
  • A completed W-9 form

Want to become a C.H. Robinson contract carrier? Applying online is easy. Simply follow the prompts, which will explain what documents you need and when.

Q: What is my C.H. Robinson ID number and where can I find it?

C.H. Robinson ID numbers identify your company in Navisphere. They help us keep track of each transaction your company has with C.H. Robinson.

You can find your C.H. Robinson ID number on load confirmations or check stubs. All ID numbers start with “T” followed by a series of numbers.

Having trouble locating your ID number? Call +1 800-326-9977 and ask for your T-number. We’ll ask you to verify some company information to protect your security.

Q: Why am I being asked for $100,000 in cargo and $1,000,000 in auto liability?

Federal law requires motor carriers have a minimum of $25,000 cargo insurance and $750,000 automobile liability insurance. We will process contracts with carriers that hold this amount for insurance. However, we recommend the limits listed above to avoid limiting the freight available to you.

Q: What kind of equipment and capabilities do you hire?

We have a wide variety of customers with varying needs. The majority of our shipments utilize the following equipment and capabilities:

  • Dry van
  • Temperature controlled
  • Flatbed
  • Local
  • Specialized
  • Expedited
  • Overweight/overdimensional
  • Dray
  • Drop trailer
  • Team driver
  • Private fleet
  • Produce/perishables
  • Cross-border
  • HAZMAT
  • Tanker/bulk
  • High value

Manage my payments

Q: How do I get paid after delivering a load?

The Carrier Payments Guide provides you with fast and simple paperwork submission options so you can get paid faster. Submit your load documents seamlessly using a computer, tablet, or mobile phone app. Check out the step-by-step instructions within the Carrier Payments Guide.

Q: When should I submit load paperwork to receive payment?

Submit completed and signed paperwork immediately following completion of the delivery.

Q: What paperwork is required to receive payment?

Always submit this paperwork for every load and stop:

  • Signed Bill of Lading (BOL) with receiver signature for each stop
  • Invoice (required for Domestic Air, TONU, Intermodal and International)

As needed, submit this paperwork:

  • Unloading/Lumper receipts (Shipper utilizes 3rd party for unloading cargo) e.g., accessorials
  • Proof of Delivery (POD) – deliver 2nd leg of IMDL load
  • Weight Ticket
  • Air Way Bill
Paperwork must be legible and easy to read. Ensure images are not blurred and/or cut off. Learn more tips and review step-by-step instructions within the Carrier Payments Guide.

Q: Why haven’t I received payment for a load?

There are several reasons why a load payment has not been released. The most common reasons include:

  • Missing or illegible paperwork
  • Load number is not written on each document received
  • An incorrect load number is written on each document received
  • Bill of lading (BOL) is not signed
  • Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation
  • The originals were mailed in for QuickPay release, but not addressed to the attention of QuickPay
  • Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.

Q: How do I check on the status of my payments?

To check on the status of one or more payments, log in to Navisphere Carrier or call our carrier services department at +1 800-326-9977.

Providing a load number is the fastest, easiest way to find the status of a payment. You can also search for payments using your carrier ID number, however this method is more time consuming and can be out of date based on the status of the load.

Q: What do I do about a discrepancy between a load payment and the amount on the invoice?

If you notice a discrepancy in your load payment compared to the invoice amount, contact the office that booked the load in question.

Our carrier services team can review a load and what was paid on a load (e.g., line haul, unloading, detention), but only the originating office can approve any discretionary amount for payment.

QuickPay

Q: How do I set up QuickPay?

Download our QuickPay setup packet. Once you read and agree to the terms and conditions, you can submit your QuickPay discount agreement form and EFT authorization form (if applicable) to the appropriate email address or fax number.

Have questions about our QuickPay options or the setup packet? Call +1 800-326-9977.

Q: Where do I send load documents for QuickPay?

C.H. Robinson provides carriers with fast and simple payment options so you can get paid faster. Submit your load documents seamlessly using a computer, tablet, or mobile phone app. Check out the step-by-step instructions within the Carrier Payments Guide.

Q: Can I be charged for QuickPay service if I’m not a QuickPay carrier?

While it is unlikely you would be charged for QuickPay if you’re not a QuickPay carrier, errors can happen. In the event of an error, we will refund the fee.

Q: How can I lower my QuickPay fees?

QuickPay fees are based on your current status within the Carrier Advantage Program. Talk with your carrier representative or your assigned office to gain a clear understanding of your current status and what steps you can take to get a lower fee.

Find, book, and manage loads

Q: Where do I send my load paperwork?

Submit your load documents seamlessly using a computer, tablet, or mobile phone app. The Carrier Payments Guide provides you with fast and simple paperwork submission options so you can start the payment process faster.

Q: Can I get load tenders online?

Yes. Talk to your C.H. Robinson representative about receiving and accepting/rejecting load tenders through Navisphere Carrier.

Q: Can I get load tenders online when C.H. Robinson offices are closed?

Yes. We have more loads available online to book instantly than any other provider. Log in to Navisphere Carrier to search thousands of bookable loads available outside of business hours.

For loads that are not available for instant booking, the best way to request a load outside of business hours is to email the representative who posted the load you want. When the office opens, they can contact you directly in response to your email.

Q: How can I search for loads?

The easiest way to search for and find available loads is through Navisphere Carrier. Within Navisphere Carrier, you can filter your search by origin country, specialized equipment, and more.

Currently, intermodal loads are not available within Navisphere Carrier. To find loads for your intermodal equipment, you can post equipment to the Post Trucks section in Navisphere Carrier or call our regional centers:

  • East: +1 630-577-1730
  • Midwest: +1 630-577-1710
  • West: +1 630-577-1760

Q: Why are the miles listed on your website different than my miles?

Navisphere Carrier displays mileage from PC* Miler®, which is only one of many different mileage programs available today. These miles are provided as an estimate for the load. They may differ from other, similar mileage programs.

Transflo® technology

Q: What TRANSFLO® technology options can I use when hauling for C.H. Robinson?

We offer several TRANSFLO® options for our carrier and drivers to use when working with C.H. Robinson. They include TRANSFLO $Velocity®, and TRANSFLO® Mobile.

TRANSFLO $Velocity®
If you choose to scan your paperwork with another technology, TRANSFLO $Velocity® can still help you submit everything to C.H. Robinson. Note: Drivers should use fleet ID: RBTWV.

TRANSFLO® Mobile
Drivers with smartphones can use the free TRANSFLO® mobile app on their iPhone® or Android® devices to scan paperwork straight on their phone. Note: Drivers should register the app using C.H. Robinson’s fleet ID: RBTWV. Get the TRANSFLO® mobile app from the App Store or Google Play.

Q: How do I upload my documents using TRANSFLO $Velocity®

TRANSFLO $Velocity® is a fast and easy way to upload your documents. Follow these instructions:

  1. Launch the TRANSFLO $Velocity® Client. (Be sure to first install the software).
  2. Scan or attach your documents. When done, click "Finished Adding Documents."
  3. Select C.H. Robinson as the broker from the drop down list.
  4. Enter your T-Code, the C.H. Robinson load number, your invoice number, and the invoice amount. If you have a lumper, enter the lumper amount too.
  5. Click “Next.”
  6. Select the document type for each image.
  7. Submit your documents.
  8. Please note that the fleet ID to use for C.H. Robinson is RBTWV. And that $1.00 is deducted from the final settlement when C.H. Robinson processes your payment.

For help downloading the client or using TRANSFLO $Velocity®, please call +1 866-503-5707.

Navisphere Technology

Q: Should I use Navisphere Carrier or Navisphere Driver?

If you're an owner-operator or dispatcher that needs an app to search for loads and manage a small business, including financial details, Navisphere Carrier is the app for you.

If you only need to provide automatic tracking updates and submit documents for assigned loads, Navisphere Driver has everything you need.

Q: What's the difference between the Navisphere Carrier mobile app and the Navisphere Driver mobile app?

The Navisphere Carrier mobile app is the perfect app for small carriers as they interact with C.H. Robinson and grow their business. It is a fleet management tool primarily for owner-operators, small carriers, and dispatchers. As financial information is available, users require a login and password to use.

Navisphere Carrier users can:

  • Find loads
  • Oversee a driver list
  • Access all loads assigned to their company
  • Provide shipment visibility and tracking
  • Photograph and submit load documents for payment
  • Monitor the billing status of each load

The Navisphere Driver mobile app is just for drivers. The simple functionality allows drivers to access assigned loads with just their cell phone number and a four-digit authentication code that they’ll receive via SMS text message when the app is installed. The app provides:

  • Automatic in-transit and stop updates over the course of a load
  • Document, photo, and upload capabilities to help speed up the payment process
Drivers can only view information regarding their assigned loads rather than company assignments and because the app does not include financial information, there is no login or password required.

Q: Are the load tracking capabilities the same on Navisphere Carrier and Navisphere Driver?

Yes. Both are GPS-based apps that use the Location Services of the smartphone to provide automatic updates. GPS tracking is more accurate than cellular triangulation used by other tracking solutions.

Both Navisphere Carrier and Navisphere Driver have a standard location update frequency of one hour that can be increased to updates every 15 minutes based on customer request. Auto-stop updates for arrivals are triggered when a driver crosses a one mile geo-fence and for departures, it’s a one and a half mile geo-fence.

The combination of GPS and geo-fence tracking provides touch-free shipment visibility throughout the life of a C.H. Robinson load.

Q: How much will Navisphere Carrier or Navisphere Driver affect my phone's battery life and data plan?

All apps require battery and data. Our mobile apps are both very efficient, and any battery or data usage is outweighed by the benefits to a user’s business. Both Navisphere Carrier and Navisphere Driver use less battery and/or data than browsing websites on your phone.

Navisphere Carrier

Q: What does it cost to use Navisphere Carrier?

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

Q: How do I upload my documents through Navisphere Carrier?

To upload your documents using Navisphere Carrier:

  1. Scan each document. Documents should include:
    • Invoice with C.H. Robinson load number
    • Original signed bill of lading (BOL)
    • Lumper receipts
    • Copy of the C.H. Robinson confirmation
    • Any other accompanying paperwork
  2. Log in to Navisphere Carrier
  3. Go to “Load Board” or “Account Receivable”
  4. Click on the load number for the shipment you just delivered
  5. From the Load Board: Click on the “Documents” tab OR from Account Receivable: Scroll to the bottom of the load details
  6. Click on the “Add” button for each piece of documentation for the shipment
  7. Once you click “Add”, browse your folders and find the correct documents to attach. Documents can be accepted in the following formats:
    • JPG
    • PDF
    • TIF
  8. Once you find your file, click “Next”
  9. Choose the correct document type
  10. Click “Finish”
  11. Repeat steps 8-10 to upload each of the required documents and then click “Save” in the incoming documents section. Note: Your documents will not be uploaded until you click the Save button
  12. Once you save the documents, they will no longer be available for update

If you have questions about this process, please call us at +1 800-326-9977 for assistance.

Navisphere Driver

Q: What does it cost to use Navisphere Carrier?

Navisphere Driver is the easy way for drivers to provide automatic status updates—no phone calls required. They can start tracking by selecting “on way to pickup.” Once tracking begins, we receive hourly location updates. Automatic stop updates are received when drivers cross a one mile geo-fence at stop locations.

Drivers using the Navisphere Driver app have access to assigned load information and maps directly on their smartphones. After delivering a load, drivers can also use the app to submit load documents, which can speed up the payment process. Owners and dispatchers can monitor all payment statuses through Navisphere Carrier—online or on their phone.

Q: How do I start using Navisphere Driver?

Using Navisphere Driver is fast and easy. Read this step-by-step instruction guide to start using the app today.

Q: How do I start using Navisphere Driver?

When assigning a driver in the Load Editor, select "DRIVERAPP." The driver will receive an SMS text message on their smartphone.

If the driver already has Navisphere Driver installed, they will receive an SMS text message that includes a hyperlink to the assigned load and corresponding information.

If the driver does not have Navisphere Driver installed on their phone, they can use the hyperlink in the text to visit the app store and download the app. After entering their phone number and a one-time authentication code (received in a separate SMS text message), they are ready to use the app. No login required.

Q: When am I being tracked using the Navisphere Driver app?

We only enable tracking during the lifecycle of an assigned C.H. Robinson load. Navisphere Driver starts tracking locations when a C.H. Robinson representative marks a load as "Driver MT" in the Load Editor. Tracking automatically ends with the automatic stop update or a manual arrival/departure is entered for the last stop on the load.

Q: What if a driver no longer wants to be tracked using Navisphere Driver?

Tracking through the Navisphere Driver app can be disabled at any time according to privacy laws and both app store policies. Due to the nature of our industry, tracking freight throughout the transportation process is quickly becoming an expectation. Providing automatic tracking updates through Navisphere Driver eliminates the hassle of check calls and counts toward a carrier's automation score in the Carrier Advantage Program.

Carrier Advantage Program

Q: What if my carrier status changes?

A grading review period occurs each month that could potentially change your current tier. Your status in the program is based on your ability to check in on time for pickups and deliveries, and to provide automated hourly status updates while moving a load. If you have questions about your status, please reach out to your carrier representative to learn more about the Carrier Advantage Program.

Carrier Advantage Card

Q: What if my carrier status changes?

Your Carrier ID and password were provided in two separate welcome emails when you registered for the program.

You will need both the Carrier ID and password when accessing your EFS account. Please keep in mind that your Carrier ID and password should only be given to people who are authorized to make account changes.

Q: What if my carrier status changes?

Your secure entry code is a code you choose when logging into EFS’s eManager for the first time. You will use this code for security purposes; for example, when logging into eManager from a new computer.

Be sure to either memorize your code or keep it recorded in a secure place. Only share your secure entry code with people who are authorized to make account changes.

Q: What savings and discounts do I get with the Carrier Advantage Card?

With the Carrier Advantage Card, you can save on fuel, tires, and service. Fuel discounts are based on the Oil Price Information Service (OPIS) nationwide index. Carriers can save an average of 37–40 cents per gallon at TA Petro and TA Express Travel Centers and save at participating Roady’s and Casey’s commercial locations. In addition to fuel, you can save on service and tires through TA Petro and TA Express. Simply present your ID and DOT/MC number at the service desk.

Your card also offers EFS network discounts at thousands of locations across North America.

Q: How do I prevent unauthorized users or purchases?

While setting up your program policy, you can select allowable items for cardholders. For example, limiting 250 gallons of fuel every 24 hours will help prevent unauthorized purchases. Please keep your cardholders informed as to what items they are allowed to purchase.

Also, the information you require cardholders to provide at checkout will act as a protection for you and your cardholders. Only people with the specific required information will be able to use the card. Please keep your cardholders informed as to the information they are required to provide at the time of purchase. Examples of required information:

  • Driver ID #
  • Trip #
  • Unit #
  • Trailer #
  • Control #

Q: What if one of my cards is lost or stolen?

If one of your cards is lost or stolen, log in to EFS’s eManager to inactivate, delete, or place the card on hold immediately. Once done, the lost or stolen card is useless to anyone until the status is changed back to “active.”

Q: Can my cardholders purchase fuel if they don’t have a card with them?

Yes. Through EFS’s eManager, you can allow “manual entry” of cards. Notify the cardholder of the card number; they will then be allowed to enter the number by hand at the pump instead of swiping the actual card. Remember to switch the card back to “swipe only” when the cardholder has the card in hand again.

Q: What if I have an emergency or an unusual situation that requires extra fuel or money?

EFS offers an override option in their eManager tool for situations like these. After the override transaction has been processed, the override policy is removed and the previous card limits/locations return. If the override is for cash, please select the option for a “one-time cash advance.” Note: the cash will remain on the card until the cardholder depletes the funds.

Q: What if I have multiple divisions requiring separate limits?

EFS allows for multiple limits through eManager by creating default policies with separate defaults. This allows individual card management for companies requiring more specialized fleet policies.

Q: What if I still have questions about my card?

C.H. Robinson’s Carrier Advantage card is managed through EFS. Direct any further questions regarding your card directly to EFS. Their customer service department is available 24 hours a day, 7 days a week. Call them at +1 888-824-7378.

Still have questions?

Ask about becoming a carrier, program statuses and discounts, managing loads, or anything else. Our carrier services team is standing by, ready to help.

TRANSFLO® and TRANSFLO $Velocity® are registered trademarks of Pegasus TransTech Corp.
PC* Miller® is a registered trademark of ALK Associates, Inc.
iPhone® is a registered trademark of Apple Inc.
Android® is a registered trademark of Google LLC.