C.H. Robinson carrier

Carrier Payment

Feel confident about getting paid on time with our easy and convenient carrier payment process.

Start the payment cycle

When you haul for us in Mexico, your payments process through Portal de Administración y Control de Facturas Electrónicas (PACFE). This third-party system validates your financial status, meets your fiscal obligation, and ensures documents comply with Mexico’s authority requirements. Expect your payments to process:

  • Within 20 days of receipt of paperwork on average
  • Safely and securely through PACFE’s innovative portal
  • Electronically in a centralized system

Understand the payment process

Step 1 scan and load paperwork

Step 1: Scan and upload paperwork

Using PACFE’s system, it’s simple to submit the necessary paperwork to get paid. Gather, scan, and upload these documents to start the payment process:

  • Invoice in XML and PDF format
  • Bill of lading, signed by the consignee for each stop
  • Additional items as needed, such as proof of delivery, scale tickets, unloading receipts, etc.
confirm paperwork was received

Step 2: Confirm paperwork was received

Log into to PACFE to verify we have received all documents. You can also check payment statuses.

Note: Payments process according to the date you uploaded paperwork in PACFE.

receive payments

Step 3: Receive payments

Once we receive all appropriate paperwork for a shipment, payments process within 20 days on average. In Mexico, you are paid based on a pre-established payment calendar with transfers scheduled twice monthly on average.

Note: You’ll be able to view payment history in Navisphere Carrier, but it may take up to 36 hours to update after a transaction.

Invoice Status

Find out more about the different invoice statuses and what they mean

Uploaded Invoices

How to review invoices that are pending validation and view options

Rejected Invoices

Watch for information on how to verify invoices with rejections.

Authorized Invoices

Get more information on how to review your authorized invoices.

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Want more information about getting paid?

Ask our carrier services team about billing processes, payment schedules, document requirements, or anything else.

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