Carrier Advantage Program

C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load.

• Proactive notifications(pick-up and delivery): 4 hours and 2 hours before appointment close
• In-transit notifications: Every 4 hours in transit
• Arrival notifications: 30 minutes after arrival; 30 minutes after departure

There are three status levels in the Carrier Advantage Program—Key, Core, and Base. The combination of loads with automated tracking success and on-time stops within a calendar month determines the status the carrier qualifies for the following month.

• Key is the highest program status.
• Core is the second-highest program status. 
• Base is the lowest program status. 
• Those who do not meet the program thresholds for base status are at risk of falling into restricted status, which will disable carriers from booking future freight.

The combination of loads with tracking success and on-time pick-up and delivery within a calendar month determines which status the carrier qualifies for the following month.

• Tracking success: Updates from approved tracking methods in accordance with the C.H. Robinson’s tracking expectations throughout the life of the load are required.
• On-time is calculated based on the appointment time that is listed in the load for the stop. For stop-level details, see the "My Loads" page in Navisphere Carrier.

The combination of these two scores determines the overall Carrier Advantage Program status.

Note: If the combined scores achieve Key status, the overall Carrier Advantage Program status is Key. If one score is Key and the other is Core, the overall Carrier Advantage Program status is Core.

Automated updates must be received from an approved and connected onboard Global Positioning System (GPS) or Electronic Logging Device (ELD), an Electronic Data Interchange (EDI) or Application Programing Interface (API) connection, Navisphere Carrier—web or mobile app, or Navisphere Driver mobile app. See a complete list of approved methods here.

For a GPS or ELD connection, a tractor/trailer number must be successfully assigned to the load. Tracking will begin 4 hours before pick-up and end when the load is delivered.

For the mobile apps, a driver must be successfully assigned to the load. Locations will begin 4 hours before pick-up and end when the load is delivered.

Your current status is based on loads marked delivered in the calendar month being scored and will be updated the second day of the following month. The trending status is a month-to-date view of your scoring and the status you are trending towards for that calendar month. Data can be delayed as it does take time for calculations to be completed and updated for you to view. Check back often, as we are always updating your trending scores to reflect your performance.

On-time is calculated based on the appointment time that is listed in the load for the stop. For stop-level details, see the "My Loads" page in Navisphere Carrier.