TMC a division of C.H. Robinson

TMC Frequently Asked Questions

Answers for your TMC questions


About TMC

Q: What solutions does TMC provide?

TMC helps shippers connect, automate, and optimize their supply chains by pairing global transportation management system technology with a full menu of managed services, including logistics process management, consulting, and supply chain engineering.

TMC also helps shippers track, monitor, and respond to supply chain disruptions on a global scale through delivering Navisphere® Vision, a real-time visibility platform that tracks all inventory at-rest or in-motion, across all modes and regions.

Q: What type of shippers work with TMC?

Shippers across all industries, including consumer packaged goods, produce, automotive, manufacturing, food and beverage, and more choose to work with TMC. With more than $6.7 billion in freight under management (FUM) and 21 million annual shipments across all modes and global regions, TMC is trusted by some of the largest global shippers in the world including Microsoft, Honeywell, and John Deere.

Q: How does TMC fit into C.H. Robinson?

TMC is a division of C.H. Robinson. We’re backed by the scale, capacity, and technology investments of C.H. Robinson, but operate as a separate division to provide a neutral platform for unbiased carrier selection.

TMC benefits from the company’s technology investments, which include continued advancement to the industry-leading security and privacy standards within Navisphere®.

Q: Where are TMC’s offices located?

TMC offices are strategically located around the world. Our global Control Tower® network connects our global operations. TMC headquarters are in Chicago, Illinois in the United States. Additional global Control Tower locations include Seattle, Monterrey, Amsterdam, Wroclaw, and Shanghai.

Search for an office nearest you.

Data confidentiality and neutrality

Q: Does TMC share information about shipments, carriers, rates, or suppliers with C.H. Robinson?

No. TMC operates independently with intentional and measurable separation from the capacity teams at C.H. Robinson. Our commitment to keep data separate and confidential is part of our standard contract language.

Q: Does TMC give favorability and advantages to the C.H. Robinson capacity network?

No. Our unbiased approach offers no favorability or advantages toward C.H. Robinson.

TMC offers a carrier-agnostic platform that has a secure firewall separating all customer and carrier data from C.H. Robinson employees and platforms. This provides a level playing field for all carriers—whether it’s C.H. Robinson or a competitor.

Q: How does TMC support data confidentiality, security, and neutrality?

TMC offers a carrier-agnostic platform that has a secure firewall separating all customer and carrier data from C.H. Robinson employees and platforms. This provides a level playing field for all carriers—whether it’s C.H. Robinson or a competitor.

In addition to digital security protocols, TMC continues to physically operate separately. Our TMC-dedicated global offices and leadership team remain the same.

Audited and certified annually by a third party, our data confidentiality controls and system firewalls keep information separate and rate data protected. The results of our latest annual Service Organization Control (SOC) audit will be provided upon request.

How to get in touch

Q: Where can I learn more about TMC?

Visit us at https://www.chrobinson.com/en-us/about-us/chrobinson/tmc or connect with one of our TMC experts to learn how we can help reach your goals.

Q: Who should I contact if I have additional questions?

Shippers: Reach out to your customer success manager or our customer service team at +1 800-967-9619.

Carriers: Reach out to your dedicated carrier relations manager or our support department at +1 800-326-9977.