“Shippers are tired of having to piece together TMS, 3PL, and 4PL services. They want to be able to get those services in one place but also affordably choose which they need—whether they’re a small business or one of the largest shippers in the world,” says Michael Castagnetto, president of NAST for C.H. Robinson.

Mike Short, president of Global Forwarding at C.H. Robinson, said there was an increase of USMCA qualification and tariff classification requests even before the official announcement. "Now that the official amendments are published, these requests have only increased, and we expect this trend to continue."

“C.H. Robinson had begun using AI to automate the quoting process —  an area where the logistics industry has fallen behind,” said Megan Orth, senior director of commercial connectivity. “In most other sectors, a customer can check prices or get instant quotes online. Those customer expectations are now pushing their way into our industry.”