Navisphere Online Customer Platform FAQs

Frequently asked questions

Q: How do I access Navisphere® Online Customer Platform?

You can access Navisphere Online Customer Platform (which provides access to Navisphere 1.0 and 2.0 applications) through, or through and selecting Login on the right side of the top navigation bar. Choose Navisphere 2.0 and use your assigned email and password to access your account.

Q: I forgot my password. How do I reset it?

Navisphere Online Customer Platform allows you to reset your password directly from the login screen. After entering your email address, select next and follow the Forgot Password? prompt to reset your password via email.

Q: Which dashboard widgets are supported by Global Forwarding and which are not?

  • Search by Reference #
  • My Orders at a Glance
  • My Shipments at a Glance
  • My Recent Activity
  • My Notifications

Q: Which menu options are supported by Global Forwarding and which are not?

  • Dashboard
  • Tracking
    • Search
    • Maps
  • Accounts Payable
    • Account Summary
    • Search Invoices
    • Secure Pay
  • Quoting
  • Reports

Q: Can I customize my dashboard?

You have the ability to move, resize, delete, and minimize each Dashboard widget. Each widget can also be renamed and offers configuration options—e.g., Select shipment statuses in the My Shipments at a Glance widget. At any time, you can reset your Dashboard to its default settings by selecting the Configure option next to Dashboard and selecting Reset Dashboard to Default.

Q: How do I change the format of dates and units of measure?

Under the person icon in the top right corner of the screen, select User Settings.

Q: How do I access Navisphere 1.0 functionality such as Ad Hoc Reporting, Insight Classic, etc.?

Under the grid icon in the top right corner of the screen, select Navisphere 1.0, which will prompt a new tab in your current browser.

Q: How do I find my shipments?

Enter your reference information such as the Bill of Lading, container number, or reference number into the Search by Reference # widget, Search by Reference # field in the top right of the screen, or select Search under the Tracking menu option at the top of the page.

Q: Can I rename Primary Number to something else?

Yes, please reach out to your C.H. Robinson representative with the preferred naming convention.

Q: How is At Risk defined and when will a shipment no longer be At Risk?

Navisphere 2.0 identifies shipments that are At Risk of not meeting the initial requested delivery date and will no longer be At Risk when the requested and estimated delivery dates match or after the shipment has been delivered. 

Q: How do I access my shipment documents?

Once you have accessed your Shipment Details page you can access specific documents on the Documents tab and can download or email one or many documents.