Carrier support

Signing up to haul for C.H. Robinson is easy. Click here to get started and simply follow the prompts, which will explain what documents you need to get set up as a carrier.

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

If you’re having a hard time logging into Navisphere Carrier, you can reset your login credentials at any time. Simply click “Forgot Username” or “Forgot Password” inside Navisphere Carrier—web or app—and receive guided instructions to reset your login credentials at any time.

The Navisphere Carrier app gives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete.

Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.

You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier app and filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.

Connect your ELD/GPS by visiting our carrier tracking set up page. From there, find the way you’d like to connect and follow the instructions included. We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy guide to data transparency.

Il existe plusieurs raisons pour lesquelles un paiement de chargement n'a pas été effectué. Les raisons les plus courantes sont les suivantes :

• Documents manquants ou illisibles
• Le numéro de chargement n’est pas inscrit sur chaque document reçu
• Un numéro de chargement incorrect est inscrit sur chaque document reçu
• Le connaissement (BOL) n’est pas signé
• Les dommages/manques sont notés sur le BOL; dans ce cas, votre représentant de chargement devra approuver le paiement après avoir examiné la situation
• Les originaux ont été envoyés par courrier pour être libérés par QuickPay, mais n’ont pas été adressés à l’attention de QuickPay
• Facture du transporteur manquante; une confirmation de chargement n’est pas une facture acceptable, la facture doit contenir le numéro de chargement, le solde dû et le numéro d’identification de votre transporteur.

C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:

• Pre-pickup and Pre-delivery: 4 hours and 2 hours before driver's arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time.
• In-transit notifications: Every 4 hours in transit
• Arrival notifications: 30 minutes after arrival; 30 minutes after departure