Carrier support

Do you need help with something? Browse support topics and utilize resources that can get you on the road and help enhance your experience. Log in to Navisphere® Carrier to book your next load

Sign up to haul with C.H. Robinson

Register as a contract carrier to book loads from the largest provider in North America. 

Create a Navisphere Carrier account

Set up a Navisphere Carrier account so you can find, offer, book, manage, and get paid on loads. 

Recover your forgotten username

Retrieve the forgotten username associated with the email address and T-code on your account.

Reset your forgotten password

Get a link to reset your password by providing the username on your account.  

Frequently asked questions

Q: How do I sign up to haul for C.H. Robinson?

Signing up to haul for C.H. Robinson is easy. Click here to get started and simply follow the prompts, which will explain what documents you need to get set up as a carrier.

Q: How do I create a Navisphere Carrier account?

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

Q: I can’t login to Navisphere Carrier. My login doesn’t work what should I do?

If you’re having a hard time logging into Navisphere Carrier, you can reset your login credentials at any time. Simply click “Forgot Username” or “Forgot Password” inside Navisphere Carrier—web or app—and receive guided instructions to reset your login credentials at any time.

Q: How do I book a load in Navisphere Carrier?

The Navisphere Carrier app gives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete.

Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.

Q: How can I see the loads I’ve booked in Navisphere Carrier?

You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier app and filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.

Q: How can I link my ELD/GPS to C.H. Robinson?

Connect your ELD/GPS by visiting our carrier tracking set up page. From there, find the way you’d like to connect and follow the instructions included. We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy guide to data transparency.

Q: 為什麼我還沒有收到載貨款項?


  • 文件缺失或難以辨認
  • 我們收到的文件並未全數註明載貨編號
  • 我們收到的文件全數註明了不正確的載貨編號
  • 提單 (BOL) 上缺少簽名
  • 提單上註明了損壞/短缺;在這種情況下,您的載貨代表必須先確認情況才能核准付款
  • 已寄出正本待 QuickPay 放款,但 QuickPay 尚未進行處理
  • 缺少貨運公司發票;載貨確認函並不是我們可以接受的發票;發票應包含載貨編號、應付餘額和貨運公司編號。

Q: What are the tracking expectations for the Carrier Advantage Program?

C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:

  • Pre-pickup and Pre-delivery: 4 hours and 2 hours before driver's arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time.
  • In-transit notifications: Every 4 hours in transit
  • Arrival notifications: 30 minutes after arrival; 30 minutes after departure

Carrier resources

Carrier Guides

View our guides for information on tracking updates and more.

Carrier Videos

Hear success stories and watch our Navisphere how to videos.

Profit Calculator

Calculate margins with our profit calculator

Carrier Glossary

Common terms used in the trucking industry.

Cross-Border resources

PAPS 追蹤工具


使用抵達前處理系統 (Pre-Arrival Processing System, PAPS) 追蹤工具,搜尋從加拿大運往美國之貨運的 PAPS 號碼。

PARS 追蹤工具/快速查詢


使用抵達前處理系統 (Pre-Arrival Processing System, PAPS) 追蹤工具,搜尋從美國運往加拿大之貨運的 PAPS 號碼。

Aviso de Cruce (AVC) 查詢


使用 Aviso de Cruce (AVC) 查詢工具,搜尋美墨之間進出口貨物的 Aviso de Cruce 號碼。

Have more questions about booking a load, tracking or payments?