Carrier support

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Frequently asked questions

Q: How do I sign up to haul for C.H. Robinson?

Signing up to haul for C.H. Robinson is easy. Click here to get started and simply follow the prompts, which will explain what documents you need to get set up as a carrier.

Q: How do I create a Navisphere Carrier account?

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

Q: I can’t login to Navisphere Carrier. My login doesn’t work what should I do?

If you’re having a hard time logging into Navisphere Carrier, you can reset your login credentials at any time. Simply click “Forgot Username” or “Forgot Password” inside Navisphere Carrier—web or app—and receive guided instructions to reset your login credentials at any time.

Q: How do I book a load in Navisphere Carrier?

The Navisphere Carrier app gives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete.

Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.

Q: How can I see the loads I’ve booked in Navisphere Carrier?

You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier app and filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.

Q: How can I link my ELD/GPS to C.H. Robinson?

Connect your ELD/GPS by visiting our carrier tracking set up page. From there, find the way you’d like to connect and follow the instructions included. We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy guide to data transparency.

Q: 화물 대금을 지급받지 못한 이유는 무엇입니까?

화물 대금이 지불되지 않은 몇 가지 이유가 있습니다. 가장 일반적인 이유는 다음과 같습니다.

  • 누락되거나 부적합한 서류
  • 화물 번호가 제출된 문서에 적혀있지 않은 경우
  • 제출된 각 문서에 올바르지 않은 화물 번호가 기록되었습니다.
  • 선하증권 (BOL) 에 서명이 없습니다.
  • BOL에 파손/부족이 표시되어 있습니다. 이 경우 화물 담당자는 상황을 검토한 후 지불을 승인해야 합니다.
  • QuickPay 지불을 위해 원본은 우편으로 발송되었지만, QuickPay건으로 다뤄지지 않은 경우 입니다.
  • 운송업체 송장이 누락되었습니다. 화물 확인은 승인 가능한 송장이 아닙니다. 송장에는 화물 번호, 지불기한 및 운송업체 ID 번호가 포함되어야 합니다.

Q: What are the tracking expectations for the Carrier Advantage Program?

C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:

  • Pre-pickup and Pre-delivery: 4 hours and 2 hours before driver's arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time.
  • In-transit notifications: Every 4 hours in transit
  • Arrival notifications: 30 minutes after arrival; 30 minutes after departure

Carrier resources

Carrier Guides

View our guides for information on tracking updates and more.

Carrier Videos

Hear success stories and watch our Navisphere how to videos.

Profit Calculator

Calculate margins with our profit calculator

Carrier Glossary

Common terms used in the trucking industry.

Cross-Border resources

PAPS 트래커

캐나다 출발 미국 도착 화물

사전 도착 처리 시스템(PAPS) 트래커를 사용하여 캐나다를 출발하여 미국에 도착하는 화물에 대한 PAPS 번호를 검색하세요.

PARS 트래커/신속 조회

미국 출발 캐나다 도착 화물

사전 도착 처리 시스템(PAPS) 트래커를 사용하여 미국을 출발하여 캐나다에 도착하는 화물에 대한 PAPS 번호를 검색하세요.

Aviso de Cruce(AVC) 조회

멕시코에서 수입/수출되는

Aviso de Cruce(AVC) 조회를 사용해 미국/멕시코 국경에서 이동하는 화물에 대한 Aviso de Cruce 번호를 검색하세요.

Have more questions about booking a load, tracking or payments?