Asistencia al transportista

¿Necesita ayuda adicional? Explore los temas de soporte y utilice recursos que pueden ayudarle a empezar y a mejorar su experiencia. Inicie sesión en Navisphere® Carrier para reservar su próxima carga

Sign up to haul with C.H. Robinson

Register as a contract carrier to book loads from the largest provider in North America. 

Create a Navisphere Carrier account

Set up a Navisphere Carrier account so you can find, offer, book, manage, and get paid on loads. 

Recover your forgotten username

Retrieve the forgotten username associated with the email address and T-code on your account.

Reset your forgotten password

Get a link to reset your password by providing the username on your account.  

Frequently asked questions

Q: How do I sign up to haul for C.H. Robinson?

Signing up to haul for C.H. Robinson is easy. Click here to get started and simply follow the prompts, which will explain what documents you need to get set up as a carrier.

Q: How do I create a Navisphere Carrier account?

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

Q: I can’t login to Navisphere Carrier. My login doesn’t work what should I do?

If you’re having a hard time logging into Navisphere Carrier, you can reset your login credentials at any time. Simply click “Forgot Username” or “Forgot Password” inside Navisphere Carrier—web or app—and receive guided instructions to reset your login credentials at any time.

Q: How do I book a load in Navisphere Carrier?

The Navisphere Carrier app gives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete.

Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.

Q: How can I see the loads I’ve booked in Navisphere Carrier?

You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier app and filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.

Q: How can I link my ELD/GPS to C.H. Robinson?

Connect your ELD/GPS by visiting our carrier tracking set up page. From there, find the way you’d like to connect and follow the instructions included. We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy guide to data transparency.

Q: ¿Por qué todavía no he recibido el pago por una carga?

Hay varios motivos por los cuales no se haya efectuado el pago de una carga. Los motivos más comunes son los siguientes:

  • Faltan documentos o hay documentos que son ilegibles.
  • El número de carga no está escrito en todos los documentos recibidos.
  • Hay un número de carga incorrecto escrito en todos los documentos recibidos.
  • No se ha firmado el conocimiento de embarque (BOL).
  • Se indican problemas de daños/menor cantidad en el BOL; en este caso, su representante de cargas tendrá que aprobar el pago después de evaluar la situación.
  • Los documentos originales se enviaron para que el pago se efectúe mediante QuickPay, pero no estaban dirigidos a la atención de QuickPay.
  • Falta la factura del transportista; una confirmación de carga no es una factura aceptable; la factura debe incluir el número de carga, el saldo adeudado y su número de identificación de transportista.

Q: What are the tracking expectations for the Carrier Advantage Program?

C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:

  • Pre-pickup and Pre-delivery: 4 hours and 2 hours before driver's arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time.
  • In-transit notifications: Every 4 hours in transit
  • Arrival notifications: 30 minutes after arrival; 30 minutes after departure

Carrier resources

Guías para transportistas

Vea nuestras guías para obtener información sobre las actualizaciones de seguimiento y mucho más.

Videos de transportistas

Escuche historias de éxito y vea nuestros videos de Navisphere.

Calculadora de utilidades

Calcule los márgenes con nuestra calculadora de rentabilidad

Glosario para transportistas

Términos comunes utilizados en la industria de camiones.

Cross-Border resources

Buscador PAPS

Para cargas desde Canadá a los Estados Unidos

Utilice el Sistema Rastreador de Procesamiento de Pre-Arrivos (PAPS) para buscar un número PAPS de carga moviéndose de Canadá a los Estados Unidos.

Rastreador de Búsqueda Rápida PARS

Para cargas desde Estados Unidos a Canadá

Utilice el Sistema para Revisión de Pre-Arrivos (PARS) para buscar un número PARS de carga moviéndose de Estados Unidos a Canadá.

Have more questions about booking a load, tracking or payments?