CBSA Assessment and Revenue Management (CARM)

Prepare for your mandatory transition to the new Canadian import system.

What is CARM?

CARM stands for CBSA Assessment and Revenue Management. It is a multi-year initiative from the Canada Border Services Agency (CBSA). It is meant to streamline and automate business processes and offer online self-service tools for imported commercial goods. The implementation of CARM will affect all goods imported into Canada. CARM will drastically impact the way importers interface with the CBSA.

Prepare for your mandatory transition to CARM

Rely on our experts for CARM support:

  • CARM Client Portal set up
  • Government of Canada Key (GCKey) guidance and acquisition
  • Broker delegation assistance
  • Direct security bond application and administration assistance
  • Rulings, corrections, and portal tools education and support

Expect a new way to interact with the CBSA

Add automation and efficiency

Create internal efficiencies with robust online tools.

Improve visibility to imports

View current account information in one location.

Streamline import processes

Submit filings, rulings, and declarations.

CARM Client Portal: Imports made easy

The CARM Client Portal is the central feature of the CARM project. It will become the main communications interface between the CBSA and trade chain partners. Through the CARM Client Portal, you will gain full visibility and access to your import records—making it easy to submit duty and tax payments directly to the government.


Como se registrar no portal do cliente

  • Opções de registro
  • Navegação no painel
  • Gestão de funcionário & parceiros da cadeia comercial

Como acessar as ferramentas do portal do cliente

  • Classificação HS
  • Calculadora de impostos e taxas
  • Solicitações de decisão
  • Transações

Compreendendo as opções de pagamento do CARM

  • Opções de pagamento
  • Extrato de conta
  • Faturamento

Man sitting at a computer desk

Through this portal you will have the ability to:

  • Access self-service tools to manage customs transactions
  • View and manage duties and tax accounts with the CBSA
  • Submit electronic corrections and adjustments
  • Make electronic payments of applicable duties, taxes, and fees
  • File advanced ruling requests

Get started with CARM

May 2021
Set up your CARM Client Portal account

Acquire a GCKey or use a sign-in partner to enroll your business and set up a user account in the CARM Client Portal.

May 2021
Delegate authority to your customs broker

To import into Canada, you will need to delegate authority to customs brokers and service providers, like C.H. Robinson.

Prior to May 2022
Establish a direct security bond

Work with your Canadian customs broker or a surety company to obtain a direct security bond to establish your payment privileges.

Trucks going over a Canadian bridge

Navigating the long-term changes

Beyond the initial implementation activities noted above, CARM will result in some significant long-lasting changes you should be aware of.

  • A new electronic form called the Commercial Accounting Declaration (CAD) will replace the existing customs coding form (B3), adjustment request form (B2), and related processes.
  • Importers will be required to post financial security directly on their accounts to take advantage of Release Prior to Payment (RPP) privileges. Brokers will no longer be able to secure client accounts using their security. To facilitate this, various options will be available, including posting a cash or electronic bond.
  • A new billing cycle will be introduced to harmonize payment due dates for all transactions and simplify how accounting information can be corrected or adjusted.

Implementation phases

As a multi-year initiative of the CBSA, the mandatory transition to CARM will occur over several stages.

CARM Release 0

January 2021 | COMPLETE

The CBSA moved their accounts receivable ledger (ARL) system to a more robust SAP S4/HANA system, supporting future requirements for the IT needs of the new revenue and cash management system. External users of the system did not experience any change.

CARM Release 1

May 2021

This release will launch the CARM Client Portal. Current CBSA clients—importers, customs brokers, and trade consultants—will be able to set up their user accounts in the new system.

CARM Release 2

May 2022

The final release will expand on the functionalities of the CARM Client Portal. Release 2 is when the CBSA will introduce the new electronic commercial accounting declaration (CAD) form. The Direct Security Bond mandate will also go into effect, so importers will be required to secure commercial imports directly, instead of relying on customs brokers or other service providers.

Are you prepared for CARM? We can help.

With people you can rely on by your side, you can confidently prepare for all the phases of the CARM implementation.

Answers for your CARM questions

Q: When will I start using CBSA CARM?

All companies must be registered with CARM to import products into Canada on or before the Release 2 rollout, currently scheduled for May 2022.

Q: Who needs a CBSA CARM account?

All trade chain partners that conduct commercial business with the CBSA will be required to register and link their business on the CARM Client Portal by Release 2, currently scheduled for May 2022.

Q: What are the benefits CARM will provide?

CARM will offer many efficiencies to importers, including automating processes and providing greater visibility into systems. Additional online tools for the classification of goods, electronic filing of ruling applications, and making adjustment requests will also be available via the CARM Client Portal.

CARM will allow the trade community to:

  • Submit online electronic declarations
  • Access tools to classify goods and calculate duties and taxes
  • Make payments and view up-to-date account information
  • Become paperless by default

Q: What will I need to do after each implementation phase of CARM?

Release 0: Nothing. Release 0 has no direct impact to importers

Release 1:

Importers will need to create a user account and set up their business on the CARM Client Portal to take advantage of the new self-service tools the portal offers. At this time, you may also:

  • Delegate authority to your customs brokers and other service providers to conduct business on your behalf.
  • Post financial security directly on your accounts to take advantage of Release Prior to Payment (RPP) privileges. Starting after Release 2, brokers will no longer be able to secure client accounts with their security. To facilitate this, various options will be available, including posting a cash or electronic bond.

Release 2:

This is the final release for the implementation of CARM. Once launched, all further import processes will be handled in the CARM Client Portal. At this time, you will

  • Begin using the new electronic form called the Commercial Accounting Declaration (CAD). This will replace the existing customs coding (B3) and adjustment request (B2) forms.
  • Expect a new billing cycle to harmonize payment due dates for all transactions and simplify the ways accounting information can be corrected and adjusted.

Q: How will I set up users and delegate authority to my broker in the CARM Client Portal?

The CARM Client Portal will provide two levels of administrative access:

  • Business Account Manager (BAM) - primary
  • Program Account Manager (PAM) - secondary admin

Business Account Managers have the responsibility of approving and setting up employee access to the business and program accounts. Before access to the business or program account is granted, each employee must first set up their own personal user account in the portal and request access to be added to the business account.

With the CARM Client Portal, the login has changed from broker to importer RM extension.

Both BAM and PAM users have the administrative authority to manage business relationships and add brokers and consultants.

Note that delegation within the CARM Client Portal does not negate the need to maintain a General Agency Agreement with your customs broker.

Q: Will the CBSA CARM transition lead to a new commercial accounting declaration process?

The process for accounting for imported goods into Canada will change when CARM introduces the Commercial Accounting Declaration (CAD) with Release 2. The CAD is a digital document that will replace the existing Canada Customs Coding Form (B3) and Canada Customs Adjustment Request (B2) documents.

This shift will adopt a World Customs Organization (WCO) compliant data model and will help with version control as changes occur to better retain an accurate historical record. Version management in the CAD creates a single accounting declaration of record, eliminating the requirement to account for submissions and changes on separate document types.

Q: How will I handle corrections, adjustments, rulings, and drawbacks with CBSA CARM?

Corrections may be made up until the payment due date, after which time any changes or corrections made to the CAD will be considered as adjustments.

Mass adjustments can be used to bundle two (2) or more changes to information.

In Release 1 of CARM scheduled for May 2021, the CBSA will introduce a case management functionality for rulings. Rulings can be applied for online.

Details on filing a CAD for drawback purposes are limited at this time. It’s understood that a drawback will be considered as a mass adjustment. Further details and clarity on drawbacks will be available soon.

Q: What can I expect for CBSA billing and payments?

At Release 1, the CBSA will enable electronic payment options to include:

  • EDI transmission
  • Pre-authorized debit (PAD)
  • Debit/credit card payments, up to the defined limits
  • Cheque or money order made out to the Receiver General of Canada
  • Cash

At Release 2, CARM billing cycle changes come into effect. The introduction of new billing cycles and an alignment of payment due dates will address current complexities concerning debt management for businesses and ease the administrative burden of managing this process.

The following billing cycles will be affected by CARM:

  • High value shipments (HVS)/Low value shipments (LVS)
  • LVS goods released in the regular commercial stream will follow the standard HVS billing cycle
  • Courier low value shipments (CLVS)
  • Continuous transmission commodities (CTC)
  • Customs self-assessment (CSA) program

Also upon Release 2, financial statements will be issued via the CARM Client Portal and to EDI certified account holders and customs brokers via EDI in XML format.

Q: How will I and my broker receive daily notices with CARM?

The customs broker and importer will receive daily notices via the CARM Client Portal and/or EDI for the transactions they have accounted for on behalf of their clients. The customs broker can view their client’s transaction information in the portal only if delegated to do so by their client.

Q: How will I receive CBSA statements of account?

Starting with Release 2 of CARM, statements of account will be issued to all trade chain partners that have incurred a financial transaction with the CBSA on their own account. With the implementation of CARM, the statement of account will no longer be transaction-based and will instead be account-based to provide a summary of all transactions recorded in the billing period.

The SOA will be issued at either the Program Account (BN15) or legal entity/Business Account (BN9) levels, depending on the offsetting option.

  • Program account offsetting: One statement of account per BN15 (one per program account). Credits within a program account can only offset debits on the same program account.
  • Program type/intra-program offsetting: One statement of account per program type (i.e., can group many BN15s).
  • Legal entity/inter-program offsetting: One statement of account per BN9 (one per legal entity).

Q: How will financial security work with CBSA CARM?

Security may be posted in the form of a cash bond, a (continual) surety bond, or a one-time single-entry bond. Without RPP security, you will be required to pay in advance on the CARM Client Portal.

The posted financial security will secure all accounts payable, including duties and taxes (GST), as well as interest, adjustments, ascertained forfeitures, and SIMA fees. The bond will secure any penalty fees.

The amount of the security required for non-cash bonds must be equal to or greater than 50% of the importer’s highest monthly accounts payable to the CBSA within the most recent 12-month period. The bond amount is also subject to a $25K minimum and $10M maximum.

Release Prior to Payment (RPP) financial security will be set at the importer level as of CARM Release 2.

Q: Where can I find more information about CARM?

The CBSA has the most thorough information about upcoming CARM changes available on their website.