C.H. Robinson is seeking a Manager Accounts Receivable to join our finance team. In this key position, you will lead Accounts Receivable (AR) team to ensure the team achieve productivity, quality, and service objectives in Finance operation area to support business. You will be responsible for managing the end-to-end accounts receivable process, ensuring accuracy, efficiency, and adherence to best practices.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Establishment of AR team

• Set up and stabilize AR team, including recruiting, on-boarding and training to ensure the smooth transition and operation of Accounts Receivable process
• Collaborate with project team, internal and external stakeholders and lead the teams to transfer invoicing, cash receipt and apply, collection activities from sub-region finance centers or/and local branch Finance teams according to planned timeline
• Evaluate and respond effectively in a timely manner to exceptions and issues to ensure that financial and business disruption risks are minimized during transition period

Day-to-day management:

• Oversee overall quality & efficiency of AR operation function, including l invoicing, cash receipt and apply, collection and customer maintenance to ensure compliance, accuracy and efficiency
• Develop, implement and periodically evaluate and enhance AR relevant policies and SOPs, as well as make recommendations for best practices to meet internal and external operational excellence goals
• Develop AR process relevant KPI metrics to benchmark team performance
• Measure, monitor the team's performance and communicate operation results as well as action plans with internal and external stakeholders
• Lead team to deal with exceptional cases  / issues, complex queries in accordance with company policy and process requirement and communicate stakeholders in a timely manner

Development and Improvement:

• Continuously evaluate operational processes for effectiveness and efficiency and to remove waste, reduce cost and increase quality
• Leverage technology to enhance quality and efficiency through re-engineering and/or automation of key processes
• Ensure an understanding of available tools and systems to improve work processes and automation among the teams
• Oversee the implementation of identified areas of improvement
• Establish and/or reinforce a culture centered on quality, process, and efficiency

Leadership:

• Outline employee role accountabilities and expectations; manage performance to drive the right behaviors and improve results and provides useful real-time coaching, feedback, and mentoring, development activities and stretch assignments; supports employees with problem resolution
• Develop and implement regular training program to support the team's development in the skills and abilities
• Gather data and provide input to support the creation of financial performance goals, including a revenue and expense budget for the team
• Manage hiring, on-boarding, annual compensation programs through partnering with HR according to company's policies
• Encourage employee feedback through formal and informal channels, acknowledge and take actions on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement

Required Qualifications:

• Bachelor's degree above
• At least 5-10 years experience in Finance or Accounting areas

Preferred Qualifications:

• Working experience in in-house or service oursourcing delivery company
• Experience in leadership of the team with size around or above 10 people

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.