C.H. Robinson helps keep the world moving. But how it does this for 75,000 customers across 37 million shipments is the result of staying true to its promise: C.H. Robinson delivers exceptional service and value—like no one else— through its unmatched expertise, unrivaled scale, and tailored solutions.
Over the last 120+ years, C.H. Robinson has built a reputation for delivering exceptional service. The result of delivering on this promise every day. A promise made possible by its world class talent, Lean operating model, and powerful Lean AI technology working together to deliver smarter, faster, and better outcomes for its customers.
How people and AI work together to deliver better service
Delivering consistently strong service at scale is made possible by supercharging its global network of logisticians with leading AI technology. With AI automating operational tasks, its teams can spend more time advising customers, solving their complex logistics problems, and strengthening their relationships. It’s why humans and technology together are enabling C.H. Robinson to deliver a level of service that’s setting the standard for the industry.
This was recently validated with recognition in Logistics Management’s Annual Quest for Quality Awards for 3PL, intermodal, and airfreight forwarding services. For four decades, this award has been regarded in the transportation and logistics industry as one of the most important measures of customer satisfaction and performance excellence.
“Every day, our teams combine their deep expertise with leading technology to help customers solve complex supply chain challenges and keep commerce moving,” said Michael Castagnetto, President of North American Surface Transportation at C.H. Robinson. “By combining unmatched expertise with industry-leading technology, they deliver value, reliability, and tailored solutions at a scale few others can match. This recognition reinforces our reputation as a trusted leader customers turn to when service matters most.”
Customer recognition of exceptional service
The logistics leaders’ own customer sentiment reflects the strong customer service they experience working with our teams. Recent customer satisfaction scores are exceptionally strong, with primary themes highlighted including C.H. Robinson’s ability to help customers solve difficult problems, act as a strategic partner, and deliver results. Several customers have recognized C.H. Robinson with service awards of their own. Culver’s named C.H. Robinson their Distribution Partner of the Year as a result of evolving their supply chain with world class service and industry expertise. Qdoba and Eaton have also awarded C.H. Robinson with Supplier Excellence Awards citing service as a primary reason why. Recognition from its customers in this way is further evidence of the company’s long-standing and consistent delivery of exceptional service at scale.
“Our proprietary AI technology is helping to scale execution and surface recommendations faster than ever before, but it’s our team’s understanding of each customer’s priorities that makes the difference in our ability to help customers through complexity and deliver superior service no matter the circumstances,” said Mike Short, President of Global Forwarding at C.H. Robinson. “This recognition from our customers reflects the trust in our teams, the value we bring as a strategic partner, and the strength of our relationships.”
Continuing to raise the bar with Lean AI
C.H. Robinson will continue to set the industry standard for service by investing in its people, Lean operating model, and leading AI technology. The three together strengthen how the company operates and delivers results for its customers, such as 24/7 service, flagging disruptions before service is disrupted, and proactively surfacing route optimizations based on predictive models. In an industry where stronger service enables better business outcomes, continued investment in both people and technology are critical for C.H. Robinson to continue raising the bar on its customers’ service experience.
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