C.H. Robinson is looking for a Logistics Representative to join our Monterrey team, where you will directly influence the success of our customers’ supply chains and strengthen our operational excellence from day one. In this role, your work drives reliability, efficiency, and customer satisfaction across a fast‑moving global logistics network.
As a Logistics Representative, you’ll oversee daily shipment execution, resolve exceptions, and collaborate with carriers and customers to ensure seamless operations. You’ll use your expertise to anticipate issues, improve processes, and support continuous service improvement. Your contributions will help elevate our service performance and reinforce C.H. Robinson’s position as a leader in the logistics industry.
This position requires availability to work night shifts and weekend hours, as the role supports time‑sensitive, high‑volume logistics operations across multiple markets. Flexibility to work non‑standard schedules is essential for success in this role.
If you’re ready to make a meaningful impact and grow your career with a global supply chain leader, apply today and help us shape the future of logistics!
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Ensure Transportation arrangements are made for shipments by the following:
Monitoring customer load board and information flow in the Transportation Management System
Maintaining any team mailboxes
Performing relationship and knowledge-based exception management to any pre-defined processes
Document and organize existing standard operating processes
Learn multiple job functions within assigned team
Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
Meet operational metrics
Conduct CHR systems trainings to external CHR customer representatives
Manage reconciliation of daily, weekly, monthly, and quarterly reports
Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition
Act as a resource and support for peers when needed
Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High School Diploma and/or GED
Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
Minimum 1 year of prior experience working with and troubleshooting information systems
Ability to work flexible schedule on occasion, including overtime hours when requested
Fluent in English and Spanish
Preferred:
Bachelor’s degree from accredited college or university
Excellent customer service skills
Proficient in Microsoft Office Suite of programs
Ability to present to a variety of audiences
Strong written and verbal communication skills
Ability to think critically, analyze data and solve problems quickly and accurately
Ability to work in a team oriented and fast-paced environment
Ability to prioritize and handle a variety of tasks
Continuous improvement mindset
Ability to adapt to an ambiguous and changing environment
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
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