Visitor Privacy Notice

This Visitor Privacy Notice explains how C.H. Robinson collects, uses, and shares personal information about people who visit our physical locations or use our public websites.

Visitors to Our Physical Locations

When you visit a C.H. Robinson office, warehouse, or other physical location, you are considered a “Visitor.” We may ask you to provide basic contact or identification information so we can manage access, meet facility requirements, and help keep our locations secure.

Visitors to Our Public Websites

When you use a C.H. Robinson public website, you are considered a “Website Visitor.” Depending on your location and choices, we may collect personal information through website forms, AI-powered chat features, cookies, pixel tags, and similar technologies. Please review our Cookie Statement for more details and your options.

Other C.H. Robinson privacy notices may also apply depending on your relationship with us. For example, a separate notice may apply if you provide motor carrier transportation services to C.H. Robinson. Click here to navigate to our other privacy notices.

How We Collect Your Personal Information

C.H. Robinson may collect your personal information:

Directly from You:

Visitors: When you provide information during check-in, registration, credentialing, or identity verification at one of our locations.
Website Visitors: When you browse our public websites, use website features, complete a form, request information, register for an event, or interact with AI-powered chat functionality.

From Third Parties:

Visitors: From facility owners, building managers, regulatory bodies, or government agencies when needed for access, security, or compliance purposes.
Website Visitors: From third parties that provide website analytics, advertising, remarketing, or similar digital services, depending on your choices and applicable law.

What personal information C.H. Robinson collects

The personal information we collect depends on how you interact with us and where you are located. Examples may include:

Type of Visitor	Categories of Information	Examples of Personal Information
Visitors	Basic facility registration information	Name Company Contact information Host or person you are visiting Visit date and time
Visitors	Facility compliance information	Government-issued identification or passport information, when required Date of birth, when required Images, video, voice, or other recordings, including biometric information where applicable and permitted by law
Website Visitors	Digital Information	Device identifiers MAC Address / IP Address Cookies, pixel tags, and similar tracking technologies Login credentials or account information, if you create or use an account Contact information when provided Information you choose to share when using AI-powered chat functionality, including conversation details and a summary of the interaction Meeting availability or scheduling information if you choose to schedule a meeting through chat functionality Marketing and communication preferences

How C.H. Robinson Uses Your Personal Information

General Use

Visitors: We use the information you provide before or during your visit to support check-in, verify access when needed, and help maintain the safety and security of our locations. At some facilities, we may use CCTV or other video technologies for security, regulatory compliance, fraud prevention, and inventory management.
Website Visitors:
- We use information collected during your website visit to understand how visitors use our websites, improve website content and functionality, and respond to requests you submit through public website forms, such as contacting an expert, requesting a whitepaper, or registering for a webinar.
- If you use AI-powered chat functionality, we use the information you choose to share, along with technical and session information, to respond to your inquiry, create a summary of the interaction, operate the service, and improve chatbot functionality. Conversation data may be reviewed in a controlled way for quality and improvement, but it is not used to train AI models. If you choose to schedule a meeting through chat, we use your contact and scheduling information to arrange the meeting and send a confirmation.

Communications / Marketing

Visitors: We may use your contact information to communicate with you during your visit, including to provide updates about the person you are visiting or to contact you in an emergency. We do not use physical visitor information for marketing purposes.
Website Visitors: Depending on your location, preferences, and applicable law, we may use your information to send or personalize marketing communications about our products and services.

Compliance

All Visitors: We may use personal information to meet legal, regulatory, contractual, security, and industry certification requirements.

How C.H. Robinson May Share Your Personal Information

C.H. Robinson does not sell personal information. We share personal information only when there is a business, legal, security, or operational reason to do so. Examples include sharing information:

With service providers that perform services for us, such as facility access, security, website hosting, analytics, communications, or customer support.
When required by law, contract, regulation, legal process, government request, or external audit.
With contracted parties that help us support fraud prevention, security, or inventory management activities.
With our professional advisors and auditors.
With C.H. Robinson affiliated companies when needed for the purposes described in this Notice.

Customer & Shipper Notice | Carrier, Driver, & Shipper Notice