Robinson Fresh is seeking a Key Account Manager (KAM) to lead a high-growth, strategically complex supply chain partnership with a large national retail customer. This role is ideal for someone who excels at navigating intricate supply chain ecosystems and is energized by the challenge of aligning multiple stakeholders around a shared vision. You will play a critical role in driving strategic conversations, and collaborating across teams to deliver innovative, end-to-end solutions.

As the primary point of contact, you’ll be responsible for deepening relationships, identifying growth opportunities, and aligning CHR’s broad capabilities to meet evolving needs. This is a unique opportunity to blend logistics, product, and strategic services into a single, high-impact customer experience—perfect for a confident, visionary leader ready to make a lasting impact.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Develop and execute account strategies that expand market share, identify new opportunities, and align CHR’s solutions with customer goals.

• Cultivate strong, credible relationships across customer functions, acting as a trusted advisor and advocate for their evolving supply chain needs.

• Conduct regular business reviews using internal data and market intelligence to uncover trends, present insights, and recommend strategic solutions.

• Partner with internal teams—including operations, supply, and leadership—to ensure alignment, resource prioritization, and seamless execution.

• Own the customer pricing strategy, RFPs, and proposal development, leveraging internal tools and SMEs to deliver competitive, value-driven solutions.

• Identify and implement process improvements that enhance service delivery, reduce costs, and drive long-term customer success.

• Confidently manage conflict and lead strategic discussions with customer stakeholders, using tact, data, and diplomacy.

• Represent CHR’s digital capabilities by applying technology and analytics to improve customer outcomes and supply chain performance.

• Monitor account performance, financials, and AR processes to ensure profitability and compliance with agreed terms.

• Serve as the primary point of accountability for customer satisfaction, ensuring consistent communication, execution, and delivery of KPIs.

• Uses Robinson Fresh tools to interpret internal/external data and market intelligence (indexes, research, etc.) along with customer information (articles, press, etc.) to provide customers with business insights, improve customer outcomes and grow the business 

  • For program business on our products, uses the Robinson Fresh tools to deliver pricing, promotion, merchandising and assortment opportunities to grow their business and drive more volume opportunities for Robinson Fresh

• Prioritizes spending time in customer’s locations (online and in physical location) and their competitions locations

• Conducts pre-season, mid-season and post season business reviews with customers.  Communicates performance regularly and actively asks for more share of wallet

Item Level PO Management:

• Manage and execute item and pricing strategy via pricing cards

• Manage distributor network to ensure compliance to customer’s pricing and item strategy

• Manage supply chain structure by evaluating store allocations to distributors to maximize supply chain efficiency and reduce costs

• Work with customer to suggest items that can drive customer’s KIA

Required Qualifications:

• High School diploma or GED

• Minimum 4 years of experience in sales and/or account management

• Ability to travel up to 25% (domestically and internationally)

Preferred Qualifications:

• Supply chain knowledge

• Bachelor’s degree from an accredited college or university

• Proficient in Microsoft Office Suite of Programs

• Demonstrates and drives a data driven approach

• Demonstrated influencing, negotiation, collaboration, communication and presentation skills

• Proven track record of delivering measurable financial results through sales or account management solutions

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran