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Less than truckload shipping works a little differently than parcel pickup. Knowing what to expect can help make your next LTL pickup go smoothly.
When you book your shipment, a carrier is selected—and their driver will arrive to pick up your freight. Be sure to give the bill of lading, or BOL, to the driver at pickup. It helps ensure your shipment gets to the right destination.
You are responsible for loading your freight and confirming all pieces make it onto the trailer. Drivers generally cannot assist with the loading process. That’s why it’s important to communicate equipment needs during booking—like requesting a liftgate.
You can track your shipment from pickup to delivery through the C.H. Robinson customer platform. Keep in mind—shipment status may not update until the truck reaches the terminal.
With C.H. Robinson, it’s shipping—simplified. Connect with an LTL expert today.
Get ready for your next LTL freight pickup
New to LTL shipping or looking to avoid surprises at pickup? This quick tip video highlights what to expect during the freight pickup process—and how to prepare for a smoother experience.
Understanding key responsibilities, planning ahead for equipment needs, and having the right documentation ready can help keep your shipment on track from the start. Visibility into your shipment status also helps you stay informed from pickup through delivery.
At C.H. Robinson, we make it easier to manage every step of your shipment with the tools, network, and expertise to help you ship confidently.
