Introducing CARM: Streamlining Canadian import processes
CARM stands for CBSA Assessment and Revenue Management. It is a multi-year initiative from the Canada Border Services Agency (CBSA). It is meant to streamline and automate business processes and offer online self-service tools for imported commercial goods. The implementation of CARM affects all goods imported into Canada.
The CARM Client Portal is the central feature of the CARM project. It is the main communications interface between the CBSA and trade chain partners. Through the CARM Client Portal, you gain full visibility and access to your import records—making it easy to submit duty and tax payments directly to the government.
These are essential steps for importers in order to comply with CARM.
Set up your CARM Client Portal account
Acquire a GCKey or use a sign-in partner to enroll your business and set up a user account in the CARM Client Portal.
Delegate authority to a certified customs broker
To import into Canada, you will need to delegate authority to a CARM certified customs broker or service provider, like C.H. Robinson.
Establish a direct security bond
Work with your Canadian customs broker or a surety company to obtain a direct security bond to establish your payment privileges.
CARM resulted in some significant long-lasting changes you should be aware of.
As a multi-year initiative of the CBSA, the mandatory transition to CARM occured over several stages.
January 2021 | COMPLETE
The CBSA moved their accounts receivable ledger (ARL) system to a more robust SAP S4/HANA system, supporting future requirements for the IT needs of the new revenue and cash management system. External users of the system did not experience any change.
May 2021 | COMPLETE
This release launched the CARM Client Portal. Current CBSA clients—importers, customs brokers, and trade consultants—must set up their user accounts in this portal.
October 2024 | COMPLETE
CBSA introduced the electronic commercial accounting declaration (CAD) form as the Direct Security Bond mandate took effect, requiring importers to secure commercial imports directly.
With resources at your fingertips, you can confidently complete all the phases of your CARM implementation.
All companies needed to register with CARM to import products into Canada on or before the Release 2 rollout, which launched October 2024.
All trade chain partners that conduct commercial business with the CBSA are required to register and link their business on the CARM Client Portal.
CARM offers many efficiencies to importers, including automating processes and providing greater visibility into systems. Additional online tools for the classification of goods, electronic filing of ruling applications, and making adjustment requests are also available via the CARM Client Portal.
CARM allows the trade community to:
Release 0: Nothing. Release 0 has no direct impact to importers.
Release 1
Importers need to create a user account and set up their business on the CARM Client Portal to take advantage of the new self-service tools the portal offers. You must also:
Release 2
This is the final release for the implementation of CARM. All further import processes are handled in the CARM Client Portal. You must now:
The CBSA has the most thorough information about upcoming CARM changes available on their website.
The CARM Client Portal provides two levels of administrative access:
Business Account Managers have the responsibility of approving and setting up employee access to the business and program accounts. Before access to the business or program account is granted, each employee must first set up their own personal user account in the portal and request access to be added to the business account.
With the CARM Client Portal, the login has changed from broker to importer RM extension.
Both BAM and PAM users have the administrative authority to manage business relationships and add brokers and consultants.
Note that delegation within the CARM Client Portal does not negate the need to maintain a General Agency Agreement with your customs broker.
The process for accounting for imported goods into Canada changed when CARM introduced the Commercial Accounting Declaration (CAD) with Release 2. The CAD is a digital document that replaced the existing Canada Customs Coding Form (B3) and Canada Customs Adjustment Request (B2) documents.
This shift adopted a World Customs Organization (WCO) compliant data model and helped with version control as changes occur to better retain an accurate historical record. Version management in the CAD creates a single accounting declaration of record, eliminating the requirement to account for submissions and changes on separate document types.
Corrections may be made up until the payment due date, after which time any changes or corrections made to the CAD will be considered as adjustments.
Mass adjustments can be used to bundle two (2) or more changes to information.
In Release 1 of CARM, the CBSA introduced a case management functionality for rulings. Rulings can be applied for online.
Details on filing a CAD for drawback purposes are limited at this time. It’s understood that a drawback will be considered as a mass adjustment. Further details and clarity on drawbacks will be available soon.
At Release 1, the CBSA enabled electronic payment options to include:
At Release 2, CARM billing cycle changes came into effect. The introduction of new billing cycles and an alignment of payment due dates addressed current complexities concerning debt management for businesses and ease the administrative burden of managing this process.
The following billing cycles were affected by CARM:
Also, financial statements should be issued via the CARM Client Portal and to EDI certified account holders and customs brokers via EDI in XML format.
The customs broker and importer receive daily notices via the CARM Client Portal and/or EDI for the transactions they have accounted for on behalf of their clients. The customs broker can view their client’s transaction information in the portal only if delegated to do so by their client.
Statements of account are issued to all trade chain partners that have incurred a financial transaction with the CBSA on their own account. With the implementation of CARM, the statement of account is no longer transaction-based and is instead account-based to provide a summary of all transactions recorded in the billing period.
The SOA is issued at either the Program Account (BN15) or legal entity/Business Account (BN9) levels, depending on the offsetting option.
Security may be posted in the form of a cash bond, a (continual) surety bond, or a one-time single-entry bond. Without RPP security, you are required to pay in advance on the CARM Client Portal.
The posted financial security will secure all accounts payable, including duties and taxes (GST), as well as interest, adjustments, ascertained forfeitures, and SIMA fees. The bond will secure any penalty fees.
The amount of the security required for non-cash bonds must be equal to or greater than 50% of the importer’s highest monthly accounts payable to the CBSA within the most recent 12-month period. The bond amount is also subject to a $25K minimum and $10M maximum.
Release Prior to Payment (RPP) financial security is set at the importer level.
The release prior to payment program allows participants to obtain the release of goods from CBSA before the final accounting and payment of duties and taxes. If the Importer of Record (IOR) has not posted security in the RPP program, you must pay cash per shipment at the port of clearance the shipments will arrive at.
There are three options to post security:
A continual bond guarantees payment and allows the goods to be released from customs control prior to the payment of duties and taxes.
The RPP bond must be obtained from a surety company or through your customs broker. To get assistance with purchasing a bond, contact us.
To calculate the value of the surety bond CBSA will use 50% or more of your highest monthly accounts payable to the CBSA within the most recent 12-month period. The bond is subject to a minimum of $25,000 per RM account and a $10 million maximum. There is an annual cost to the bond.
The value of the cash deposit is equal or greater than 100% of your highest monthly accounts payable to the CBSA within the most recent 12-month period.
This money is not to be used to pay down your monthly debt to CBSA. It is a deposit to provide security to your CARM account and will only be refunded upon request. CBSA will review and if there is no debt owed to your CARM account after a couple of months, CBSA will refund the money.
You are no longer able to use your customs broker's RPP security to clear shipments before paying duties and taxes. Importers that want to participate in the RPP program are required to post their own financial security.