How to Set Up and Use SMS Authentication in Navisphere Carrier

SMS authentication gives you another way to securely log in to Navisphere^® Carrier using a verification code sent to your mobile phone. Follow the steps below based on whether your phone number is already verified.

If your phone number is already verified

Step 1: Select SMS authentication

On the login screen, choose SMS or Email from the dropdown menu.

Navisphere Carrier will remember and default to the last method you used.

SMS authentication dropdown

Step 2: Verify your login with SMS

Click Send code
Enter the SMS code sent to your verified phone number
Click Verify to log in

Verify your login with SMS

Step 3: Your phone number is verified

Good news! Your phone number is already verified. SMS multi-factor authentication is ready for use.

Future tip: If you begin updating your phone number but don’t complete verification, Navisphere Carrier will revert to email-only authentication until the new number is verified.

To update your phone number, go to:

User Menu (top right) → Account Settings → Profile Settings

Phone number verification confirmation

If your phone number is not verified

Step 1: Verify your phone number

To enable SMS authentication, start by verifying your phone number in your Profile Settings.

On web, go to:

User Menu (top right) → Account Settings → Profile Settings

On the app, go to:

Account → User Profile.

Web

Mobile app

Step 2: Click change or add next to your mobile phone number

Once you’re in Profile Setting, click Change or Add to verify your current number or update, and verify, it to a new one.

Web

Mobile app

Step 3: Complete the verification steps

Click Verify via SMS to receive a code at the number listed in your settings.

Enter the code and click Verify.

Select Verify via SMS

Step 4: Your phone number is verified

After your code is verified, you’ll receive a confirmation email, and SMS multi-factor authentication will be available immediately.

If a phone number update is started but verification isn’t completed, Navisphere Carrier login will default to email-only authentication until a phone number is successfully verified.