Director Security Operations

C.H Robinson is seeking a Director of Security Operations who will lead the teams and capabilities responsible for monitoring, detecting, responding to, and recovering from cybersecurity threats across the enterprise. This role sets the security operations strategy and operating model, ensures 24x7 operational readiness, and drives measurable improvements across incident response, threat detection engineering, security monitoring, vulnerability response coordination, and security automation. The Director partners with technology and business leaders to reduce risk, strengthen resilience, and ensure consistent execution through governance, metrics, and continuous improvement.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Establish and execute the enterprise security operations strategy, including the security monitoring and incident response operating model, service objectives, escalation paths, and continuous improvement roadmap
• Direct day-to-day Security Operations Center (SOC) functions, ensuring effective triage, investigation, containment, eradication, and recovery for security events and incidents
• Lead and mature the incident response program, including playbooks, tabletop exercises, post-incident reviews, and reporting to executive leadership; coordinate with Legal, Privacy, HR, Communications, and business stakeholders as needed
• Own security detection strategy and coverage, partnering with engineering teams to enhance logging, SIEM content, alert fidelity, use-case development, and threat hunting capabilities
• Define and manage key performance indicators (KPIs) and service level objectives (SLOs) for security operations (e.g., MTTD/MTTR, containment time, alert quality), and provide dashboards and executive-ready reporting
• Oversee security tooling and operational capabilities (e.g., SIEM, SOAR, EDR, case management), including vendor management, budget planning, lifecycle management, and operational resiliency
• Provide leadership for operational vulnerability response by partnering with IT and application teams to prioritize remediation, track risk acceptance, and validate closure of critical findings
• Build and maintain strong partnerships across the enterprise to embed security operations requirements into platforms and processes; serve as an escalation point for high-impact events and customer/security assurance needs
• Develop, mentor, and retain a high-performing security operations organization, including hiring strategy, succession planning, performance management, and an inclusive culture of accountability and learning

Required Qualifications:

• 7+ years of progressive experience in cybersecurity, including security operations, incident response, and security monitoring
• 5+ years of people leadership experience, including managing senior employees and leading cross-functional, geographically distributed teams
• Demonstrated ability to lead executive-level communications during major incidents, including clear decision framing, risk articulation, and stakeholder coordination
• Bachelor’s degree from an accredited college or university
• Ability to support a flexible work schedule and availability during major incidents, or as needed; ability to travel up to 10% (domestically and internationally)

Preferred Qualifications:

• Professional security certification such as CISSP, CISM, GIAC (e.g., GCIH/GCIA/GCFA), or equivalent
• Strong knowledge of security operations frameworks and practices (e.g., NIST CSF, NIST 800-61, MITRE ATT&CK) and experience translating them into operational processes
• Experience designing and maturing SOC capabilities, including detection engineering, threat hunting, automation (SOAR), and case management practices
• Proven ability to establish metrics, service levels, and governance to improve operational performance and reduce risk in a complex, fast-paced environment
• Strong technical understanding of modern security controls and platforms (e.g., SIEM, EDR, SOAR, network security, cloud security logging) sufficient to guide strategy and investment decisions
• Demonstrated experience influencing senior leaders, leading through ambiguity, and partnering across technology, risk, and business teams to drive security outcomes
• Experience managing budgets and vendors, building multi-year roadmaps, and delivering measurable outcomes through program and portfolio management
• Proficient in Microsoft Office Suite of programs and comfortable communicating operational risk and performance through written narratives and data-driven presentations
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page