Logistics Technical Lead

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Navisphere/Integration

• Creation/deactivation of users
• Reporting setup/maintenance/distribution
• Ability to set up C.H. Robinson internal systems, for example:
  • Nav Online and Nav Carrier
  • Small Parcel Config Tool and Exceptions
  • Navisphere Ocean (MRM, etc)
  • Complex Load Build Profiles
  • Spotbid
  • Dock & Yard manager
• Troubleshoot system, master data, EDI (Doc tracking, EDI Audit Log, etc), and API (SP Config Tool, Kibana, etc)
• Ticket submission & follow up (INC’s, eBiz, IDEA, and PRB tickets, etc)
• Testing & training documentation – participation in ‘train the trainer’ sessions for new functionality and customer implementation projects
• Ability to train internal and external users on functionality
• Active involvement in UAT testing
• Create working instructions for new features/development where required
• Ability to create test scenarios if needed to reproduce an issue
• Create documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to users
• Change requests and involvement of requirements gathering for new enhancements
• Test new functionality after Tech team validates functionality
• Train internal/external users of new functionality and/or reporting tools
• Customer specific items where necessary/agreed

Rating/CPC Cost Quotes

• Support the Rating team with rate analysis, formatting, templates and upload

Business Intelligence Create standard templates for customer Monthly Operational Review

• Create standard reports for performance monitoring
• Train customer users on BI tool
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Bachelor’s degree in International Business or Logistics
• Minimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experience
• Fluent in English (written and verbal)

Preferred:

• Strong affinity with technology solutions and confident in customer facing environments
• Understanding of operating processes and capabilities, business process standardization and enabling technologies
• Advanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BI
• Flexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications
• Additional languages a benefit
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page