A leading automotive manufacturer recognised opportunities to optimise freight costs, reduce lead times and enhance security evolving their warehouse strategy based on Mexico’s complex regulations.
C.H. Robinson developed a strategic warehouse solution with the initial objective to eliminate redundant cross-border movements and streamline nationalisation.
A globally recognised automotive leader had a Mexico facility that serves as a critical manufacturing hub, producing all-terrain vehicles (ATVs) for both domestic Mexican sales and worldwide export markets.
Operating under one of Mexico’s trade facilitation programmes, the facility leverages the programme to import materials and parts used in the assembly process. However, this trade facilitation comes with a specific requirement: assembled products must be exported from Mexico and cannot be sold domestically without first undergoing a nationalisation process.
Due to significant growth in the Mexican market, the manufacturing facility was experiencing a fundamental shift in demand patterns. The ATVs originally built primarily for export were now increasingly needed for domestic Mexican sales, creating a complex and costly operational challenge that required immediate attention.
The existing procedure required any assembled vehicles being sold domestically to be delivered from Mexico to the United States for export clearance before being reimported back to Mexico for nationalisation.
This process resulted in additional costs and extended lead times. It also introduced greater risks and complications associated with moving goods across borders.
The company was open-minded, but reserved about making a change. The existing process was familiar and predictable. However, it was clearly affecting the company’s ability to serve customers in Mexico efficiently and competitively. They wanted to implement a new solution before the process affected customer satisfaction levels.
Recognising the complexity of the challenge, C.H. Robinson began developing a tailored solution that would fundamentally transform how the automotive leader approached their customs compliance processes. The proposed solution was unlike anything available in the market.
C.H. Robinson assembled a cross-functional team, including account management specialists, customs experts and North American surface transportation representatives, while the manufacturer engaged their virtual operations team, nationalisation specialists, trade compliance team, plant operations staff and additional supporting departments. This collaborative approach ensured every aspect of the existing operation—including legal compliance—would be carefully considered and optimised in the new process design.
The breakthrough emerged with the development of a streamlined process, featuring the establishment of a strategically located bonded warehouse close to their existing production facility that eliminated the need for crossing international borders.
The transformed process offers remarkable efficiency:
The implementation process required careful planning and execution over six months, with C.H. Robinson managing every aspect of the transition to ensure seamless operations and compliance with customs regulations. Weekly project meetings brought together key stakeholders to maintain alignment and address challenges as they arose.
A critical component of the solution involved integrating comprehensive serial number tracking, photographic documentation and detailed audit trails, giving both companies unprecedented insight into inventory status and processing timelines through the C.H. Robinson transportation management system (TMS).
The implementation also included extensive testing and optimisation phases, beginning with pilot programme execution that allowed both teams to identify and address potential issues before the full-scale launch. Process refinements were made based on initial results, followed by comprehensive team training across all stakeholder organisations to ensure everyone was prepared for the new operational model. The final phase involved rigorous performance validation and formal sign-offs from all parties.
The implementation wasn't just about logistics—it was about change management. C.H. Robinson helped the company navigate the operational changes involved with the bonded warehouse and the organisational ones too.
The implementation of the strategic bonded warehouse delivered remarkable results that exceeded all initial expectations. In fact, the transformation has fundamentally changed how the manufacturer operates in Mexican markets, providing competitive advantages that extend far beyond simple cost avoidances.
The most immediate and visible impact has been the dramatic reduction in processing time. What previously required several days of complex cross-border logistics now takes a maximum of 48 hours, with the capability to process vehicles in mere hours when urgent customer needs arise. This improvement represents an 55% cut in processing time, completely revolutionising their ability to respond to customer demands and market opportunities with unprecedented agility.
From a financial perspective, the solution helped the company avoid 34% of transportation and customs costs compared to the previous process. These savings continue to scale with volume, providing ongoing value that strengthens their competitive position in the automotive market.
The financial impact exceeded all expectations, but the operational improvements have been equally valuable. C.H. Robinson looked beyond just the immediate problem, completely transforming how the automotive leader thinks about what's possible in cross-border operations.