Frequently Asked Carrier Questions

You will need the following documents to get started:

• A completed carrier setup form
• Domestic and/or international transport license
• Your liability insurance policy (minimum of €25,000)
• Insurance verification form with insurance company stamp and signature
• A completed equipment-related form, which includes your bank account number
• VAT certificate and/or an extract from commercial court that confirms commercial activity

Want to become a C.H. Robinson carrier? Simply, fill out the signup form and a team member will contact you shortly.

C.H. Robinson ID numbers identify your company in Navisphere, to help keep track of each transaction your company has with C.H. Robinson.

You can find your C.H. Robinson ID number on load confirmations (orders) or by getting in touch directly with our billing department. All ID numbers start with ‘T’ followed by a series of numbers.

Having trouble locating your ID number? Call +48 22 653 6595 and ask for your ID or T-number. We will ask you to verify some company information to protect your security.

We have a wide variety of customers with varying needs. Most of our shipments utilise the following equipment and capabilities:

• Dry van
• HAZMAT
• Domestic
• High value
• Drop trailer 
• Team driver
• Cross-border
• Bulk & food tank
• Standard Tautliner
• Temperature controlled
• LTL/groupage/consolidation
• Flatbed/overweight/overdimensional

Your QuickPay agreement is sent to you directly by your C.H. Robinson representative, who will guide you on the steps you need to take to set up your QuickPay payments.

Have questions about your QuickPay options or how to set up? Call +48 71 719 7122.

While it is unlikely you would be charged for QuickPay if you are not a QuickPay carrier, errors can happen. In the event of an error, we will refund the fee.

QuickPay fees are based on your current status within the Carrier Advantage Programme. Talk with your carrier representative or your assigned office to gain a clear understanding of your status and what steps you can take to get a lower fee.

Yes. Talk to your C.H. Robinson representative about receiving and accepting/rejecting load tenders through email.

The easiest way to search for and find available loads is through Navisphere Carrier. Within Navisphere Carrier, you can filter your search by origin country, specialised equipment and more.

Navisphere Carrier is free to all C.H. Robinson carriers. To get started, simply create a Navisphere account using your carrier ID number.

Navisphere Driver is a free app for drivers to provide automatic status updates—no phone calls required. It has been designed to help them streamline daily operations like:

• Submitting load updates automatically, reducing time spent on check-in phone calls
• Checking load details in one place—load instructions, details and references are all in the app

Navisphere Driver is a GPS-based app that uses the Location Services of the smartphone to provide automatic updates. GPS tracking is more accurate than cellular triangulation used by other tracking solutions.

Navisphere Driver has a standard location update frequency. Arrival and departure times of loading and unloading are also visible.

The combination of GPS and geo-fence tracking provides touch-free shipment visibility throughout the life of a C.H. Robinson load.

All apps require battery and data. Our Navisphere Driver app is very efficient, and any battery or data usage is outweighed by the benefits to a user’s business. Navisphere Driver uses less battery and/or data than browsing websites on your phone.

When assigning a driver in the Load Editor, select "DRIVERAPP." The driver will receive an SMS text message on their smartphone. Before the driver receives the SMS text, they will receive a hyperlinked question on whether they agree to receive information from C.H. Robinson through SMS. Please ensure they are aware they need to select the ‘Accept’ option so that they can receive all information needed about the loads assigned to them.

If the driver already has Navisphere Driver installed, they will receive an SMS text message that includes a hyperlink to the assigned load and corresponding information.

If the driver does not have Navisphere Driver installed on their phone, they can use the hyperlink in the text to visit the app store and download the app. After entering their phone number and a one-time authentication code (received in a separate SMS text message), they are ready to use the app. No login required.

Tracking only occurs during the lifecycle of an assigned C.H. Robinson load. Navisphere Driver starts tracking locations when a C.H. Robinson representative marks a load as “Driver MT” in the Load Editor. Tracking automatically ends with the automatic stop update or a manual arrival/departure is entered for the last stop on the load.

Tracking through the Navisphere Driver app can be disabled at any time according to privacy laws and both app store policies. Due to the nature of our industry, tracking freight throughout the transportation process has become an expectation. Providing automatic tracking updates through Navisphere Driver eliminates the hassle of checking calls and counts toward a carrier's inclusion in the Carrier Advantage Programme.

Using a GPS visibility software solution, like Navisphere Driver, you can streamline your daily operations by reducing administrative tasks to focus on the growth of your business. And you can get real-time load tracking with our Navisphere load board planning.

Providing real-time visibility enables you to become a preferred carrier. Additionally, you may qualify for our Carrier Advantage Programme, which offers earlier access to freight, QuickPay options and other benefits.

Beyond C.H. Robinson loads, you can offer a “free of charge” real-time visibility service to other providers you haul for. C.H. Robinson can assist with the implementation.

A grading review period occurs each month that could potentially change your current tier. Your status in the programme is based on your ability to meet the volume criteria, check in on time for pickups and deliveries, and provide GPS tracking while moving a load. If you have questions about your status, please reach out to your carrier representative to learn more about the Carrier Advantage Programme.

With the Fuel Card, you can save on fuel and AdBlue across Europe. Carriers can save up to 30 cents per litre. In addition to fuel, you can also save on VAT, excise refund service and choose from a variety of alternative fuels.

The Fuel Card is equipped with a radio frequency chip (RFID) for contactless transactions to minimise fraud risk. For all fuel transactions, the PIN code is also requested. In addition, the C.H. Robinson Fuel Card team monitors each transaction in an online portal. Lastly, there are set fuel limits per litre so you can have better control of what is spent.

If one of your cards is lost, stolen or if you suspect unauthorised access, you should block your card immediately. Reach out to the helpline by calling the fuel provider directly.

For an emergency that requires fuel above your set limits, contact us directly at +48 71 719 7122 or send us an email through [email protected].

Questions regarding fuel cards or the Carrier Advantage Programme can be directed to your representative or to the subject matter experts available at +48 71 719 7122. You can also email [email protected] and/or [email protected], depending on the nature of your questions.