Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Ensure all arrangements are made for the execution of shipments through designated area of responsibility
• Mentor and support lower-level logistics peers by sharing expertise and best practices
• Create and document standard operating processes
• Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
• Assist in the facilitation of cross training within assigned team
• Responsible for meeting operational targets within a particular region, mode, business unit, or small account
• Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
• Utilize analytical practices to identify and solve problems
• Build and present intermediate to complex business cases related to how customers can achieve ROI
• Collaborate with internal service teams to execute strategies that align with customer objectives and C.H.Robinson’s business goals
• Apply the enterprise project-based delivery model in day-to-day work
• Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model
• Conduct C.H.Robinson systems training for external customer representatives to ensure effective utilization of C.H.Robinson’s services
• Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports

Required Qualifications:

Required:

• High School Diploma and/or GED
• Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 3 years of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Ability to travel up to 10% (domestic and/or international)
• Site Specific: Fluent in English and the primary language of the applicable region

Preferred Qualifications:

Preferred:

• Bachelor’s degree from accredited college or university
• Demonstrated high level of proactivity and a strong focus on delivering exceptional customer experience
• Proficient in Microsoft Office Suite of programs
• Prior experience creating and delivering presentations to senior level management
• Ability to gather, translate, and act upon voice of customer
• Ability to direct activities of small work group
• Ability to act as a subject matter expert
• Demonstrated expertise in critical thinking, data analysis, and efficient, accurate problem-solving
• Ability to proactively identify patterns in operations and data
• Ability to work in a team oriented and fast-paced environment
• Ability to utilize project management skills to successfully complete various sized projects
• Composure and poise in a customer-centric environment
• Highly adaptable to ambiguous and changing environments
• Demonstrated commitment to continuous improvement with prior experience in identifying inefficiencies, and implementing process improvements
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave