Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Understand and input applicable financial components of shipments to generate correct billing for customers

• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing prealerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

• Create, maintain, and update shipments in Navisphere, ensuring accurate data

• Provide complex quotes based on needs of network

• Coach and train others on pricing strategies

• Provides track and trace service to customers and generates shipment documents

• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

• Builds great relationships with customers, responding timely and following up on issue resolution

• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

• Act as a key customer contact and subject matter expert

• Lead by example when it comes to customer outreach, retention, and expansion

• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives

• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

• Monitor customer shipments trends and its impact to our processes and operations

Other Activities:

• Ensure customer SOPs are maintained and adhered to

• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

• Provide support to Sales Executives and Account Managers for customer reporting

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• Bachelor’s degree from an accredited college or university

• Minimum 3 years of relevant experience in Air Export within the Global Forwarding industry

• Advanced proficiency in Microsoft Office Suite of programs

• Fluent in English (written and verbal)

Preferred Qualifications:

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Basic understanding of Quality Management (ISO 9001)

• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

• Proactive, ambitious, hardworking, and analytical mindset

• Excellent written and oral communication skills

• Ability to work in a fast-paced and deadline-driven office environment

• Proven track record of dealing with customers and being client focused

• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

• Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

• Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.