Manager Customer Group

C.H. Robinson is seeking a Manager Customer Group who thrives at the intersection of strategy, operations, and people leadership. In this role, you will drive financial and business performance for a regional customer group owning budgeting, profitability, and growth while translating insights into action. You will lead and develop a high-performing team, shaping talent, culture, and execution to deliver exceptional customer outcomes. In this role you will partner across the organization to identify opportunities, optimize processes, and elevate service excellence. If you’re passionate about leading change, driving results, and building scalable success, this is your opportunity to make a meaningful regional impact.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Financial Management:

• Responsible for expense management and budgeting

• Read and interpret Branch/Team Financial reports and accountable for budgeting process; effectively communicate financial trends to direct reports and overall team

• Promote both growth and efficiency within the customer team; responsible for achieving or exceeding planned profitable net revenue, order count and efficiency metrics

• Responsible for developing and implementing processes that will reduce financial risk within the business

Business Management:

• Responsible to lead all business planning functions for the customer team.

• Organize, plan, coordinate and collaborate with others on all phases of operations

• Utilize Navisphere to manage business processes and Cognos and other analytical tools to report on it

• Has a working knowledge of all CHR systems; utilizes command center and opportunity management, etc.

• Accountable for customer SOP development and maintenance for the region

• Prioritize and delegate work

• Work with the region’s Managers and Network to identify new growth opportunities

• Collaborate with other regions and manager to share best practices and improve overall business

Leadership:

• Staff management for regional customer team

• Manage performance reviews: employee goals, objectives and accountabilities

• Coach and give feedback, team building, leading change and delegation

• Manage Talent Planning and employee development processes

• Direct hire/fire responsibilities

• Understand and communicate CHRW’s Compensation philosophy and process

Account Management:

• Set the overall regional customer strategy and expectations of account management

• Ensure the customer team strategy and execution supports the overall vision of the region

• Set volume and margin expectations by ensuring all budgets and business plans are driven by value to the customer, innovation and supply/carrier/customer growth

• Work with capacity and supply managers to set standards for daily processes that drive excellence in operations and service

• Ensure compliance with corporate and account management policies and ensure that the team adheres to the account management minimum expectations, including command center and opportunity management usage, full system utilization (from an operational level)

• Ensure team understands and can clearly define/discuss CHR’s 8 competitive advantages: People, Process, Portfolio of Services, Scale, Stability, Relationships, Network, Technology

• Ensure team understands and can clearly define/discuss CHR’s 8 Core Services: Truckload, Intermodal, LTL, Air, Ocean, Customs, Sourcing, Management and Consulting Services

• Ensure team understands and can clearly define/discuss CHR’s 6 components of Supply Chain Expertise:

  • Regional and Local Grower Services

  • Sourcing

  • Transportation

  • DSD

  • Service Centers

  • Consumer

• Manage current staffing needs of the regional customer group while working with the General Manager and corporate talent acquisition to forecast hiring demand

• Responsible to assure that recruitment and retention strategy is in place and implemented within the business

• Create a culture of continuous innovation through analyzing and understanding trends in the industry

• Implement account management processes and translate service line growth strategy to account management team

• Participate in building, and is accountable for, the account plan(s)

• Review account plans, budgets, SOPs, and account profitability for team member customer accounts on a regular basis

• Responsible for growth of CHR core service lines into accounts, value props, etc.

• Other duties or responsibilities as assigned according to the team and/or country-specific requirements

QUALIFICATIONS

Required

• Bachelor’s degree and/or equivalent experience

• Minimum 5 years produce supply experience

• Minimum 2 years direct or indirect people management experience

• Proven experience in growing business

• Ability to travel up to 25% based on customer needs.

Preferred

• Able to assess and understand market opportunities and trends, and how market conditions impact business performance and financials

• Able to cultivate relationships with both internal partners and key external partners (growers/shippers)

• Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page