C.H. Robinson is seeking an Ocean Product Manager to lead quality execution, oversight, and strategic direction for import and export global forwarding operations. In this role you will coach, plan, lead, and direct ocean product operations while driving performance, consistency, and operational excellence across the team. You will play a key role in developing talent, strengthening customer relationships, and ensuring teams are equipped to deliver in a demanding, fast-paced global forwarding environment. This is an opportunity for a highly organized, relationship-focused leader to make a meaningful impact across ocean operations and business execution.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Lead, coach, and develop ocean operations teams through training, feedback, and performance reviews

• Foster accountability, professionalism, consistency, and a customer-focused team culture

• Oversee service delivery, SLA adherence, process execution, and accurate invoicing

• Partner with leadership, sales, clients, global teams, and vendors to resolve issues and improve service

• Lead pricing, process, and service negotiations that support customer needs and business growth

• Monitor performance, financial metrics, forecasts, and scorecards to drive efficiency and cost control

• Resolve complex customer, carrier, port, CFS, forwarder, and broker challenges

• Support new business onboarding through proper setup, SOPs, and operational readiness

• Share industry, trade, market, regulatory, and process updates with teams and customers

• Drive continuous improvement to enhance efficiency, service quality, and customer relationships

Required Qualifications:

• High School Diploma or GED
• Minimum 5 years of ocean product experience
• Minimum 5 years of direct people management experience
• Strong industry operational excellence experience
• Ability to travel up to 10% (domestically and internationally)
• Fluent level of English (oral and written communication)

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Demonstrated collaboration, influence, relationship building, and negotiation skills
• Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences 
• Financial management experience and ability to understand and communicate financial metrics
• Experience consulting with multiple stakeholders across varying organizational levels, both internally and externally 
• Strong organizational and problem solving/critical thinking skills, and ability to lead others through executing a plan   
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran  

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page