C.H. Robinson is seeking a Senior Gateway Agent - Air to join our team. In this role, you will be responsible for overseeing the successful execution of air freight consolidations while serving as a key resource for operational guidance, team development, and process excellence.
You will drive operational efficiency by ensuring timely and accurate handling of shipment activities, maintaining compliance with company standards, and supporting the achievement of business objectives through consistent execution and collaboration.
This role offers an opportunity to combine deep operational expertise, leadership capabilities, and a customer-focused approach to deliver high-quality outcomes while mentoring team members and contributing to the ongoing success of the organization.
Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Initiate, prepare, process and assemble all required documentation for air shipments
Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirements
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Coordinate and problem-solve on complex consolidations
Coach and train others
Ensure a high-level of data integrity within the shipments
Facilitate Relationships:
Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors
Act as a key contact and subject matter expert
Promote a positive working relationship for all team members
Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives
Monitor consolidation trends and its impact to our processes and operations
Other Activities:
Ensure SOPs are maintained and adhered to
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
High school diploma or GED
Minimum 2-3 years of Air Gateway or shipment consolidations experience preferably
Advanced proficiency in Microsoft Office Suite of programs
Preferred Qualifications:
Associate’s or bachelor’s degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Proactive, ambitious, hardworking, and analytical mindset
Values a diverse and inclusive work environment
If this sounds like the job for you, let's talk! We can't wait to hear from you!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
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