Senior Carrier Payment Support Specialist

C.H. Robinson is hiring a Senior Carrier Payment Support Specialist. This is a highly interactive, customer-facing role focused on supporting our carrier partners through payment-related inquiries and issue resolution. While this role sits within our Carrier Accounts Payable function, it is not a traditional back-office accounting position. Instead, you will serve as a key point of contact, managing a high volume of inbound calls, emails, and chats, and resolving payment issues in real time.

In this role, you will help ensure timely and accurate payments by answering questions, resolving open payables issues, and guiding partners and internal teams on best practices. You will play a critical role in delivering a positive partner experience while maintaining accuracy, compliance, and efficiency in a fast-paced environment.

Work Model: Hybrid for candidates based in Eden Prairie, MN and fully remote for candidates located in Iowa
Schedule (Hybrid – MN only): 3 days remote, 2 days in office (Wednesdays and Thursdays)
Hours: Monday through Friday, 9:30 a.m. to 6:00 p.m. (Central Time)

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• Manage a high volume of inbound calls, emails, and chats from carrier partners, resolving payment-related inquiries in real time

• Investigate and resolve open payables issues using system tools, data analysis, and critical thinking

• Release payments in accordance with established procedures, controls, and compliance standards

• Communicate clearly and professionally with internal and external partners to ensure timely resolution

• Exercise sound judgment, escalating complex issues when appropriate

• Identify trends and recommend process improvements with an understanding of broader business impact

• Maintain accurate records of interactions and updates within systems

• Collaborate with team members, provide back-up support, and assist in coaching less experienced colleagues

• Continue building expertise in direct payables, systems, and business processes

QUALIFICATIONS

Required:

• High school diploma or GED equivalent

• Minimum 4 years of data entry or related experience

• Minimum 2 years of customer service experience, including phone-based support

Preferred:

• Experience in a high-volume, fast-paced support or operations environment

• Proficiency in Microsoft Office

• Experience with Navisphere or similar systems

• Strong communication and interpersonal skills, with the ability to handle sensitive or complex conversations

• Demonstrated critical thinking and problem-solving skills

• Strong attention to detail and organizational skills

• Ability to manage multiple priorities and meet deadlines

• Positive, professional attitude with a focus on delivering a strong partner experience

• Ability to influence, collaborate, and drive improvements across teams

• Commitment to a diverse and inclusive work environment

Additional Information

Internally, this role aligns to a Carrier Accounts Payable function but is primarily a customer-facing support role focused on resolving payment inquiries and supporting carrier partners.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran  

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page