Tracking and in-transit updates (Android)

Ensuring the phone number associated with your account is accurate and verified is crucial.

Without a verified phone number, your loads will not be tracked.

When you download the Navisphere Carrier app for the first time, you'll be prompted to verify your phone number using a one-time passcode that you'll receive via SMS.

In many cases, your device will suggest the without you needing to leave the Navisphere Carrier app.

Tapping it will add it into the text box without manually typing it in.

If the prompt does not appear, you may need to manually type it in.

If you do not receive a text with the code within one minute, you may hit resend SMS to generate a new code for verification.

Once the code is entered, tap verify.

In order to accurately track your loads, you will need to have all tracking permission settings enabled.

To do this, visit the Account tab on your Navisphere Carrier app, then tap tracking.

The location, precise location, mobile data, and push notification settings will all need to be enabled.

Tap enable on the location setting.

Then follow prompts to your device's settings and set your device to allow all the time.

Return to the Navisphere Carrier app settings and tap precise location.

Follow your device's prompts to settings and select Use precise location.

You will also need to enable mobile data. Tap enable and follow your device's prompts. Then turn on mobile data and turn off data saver.

Then turn on push notifications. Tap enable, follow prompts, and select allow notifications to provide continuous load updates.

When this is complete, tracking enabled will be visible at the top of your tracking settings tab.

Your active load tab should always have a green tracking icon in the bottom left-hand side of your screen.

If your tracking is not properly set up, a prompt will appear warning you to fix these settings.

Tap Resolve now to enable all location permissions.

You can also confirm the status of your load by selecting departed or arrived, depending on where you are in your hauling journey.

Visit the load tab and select mark as arrived or in transit update depending on your needs.

If you'd like to update your location and still plan to arrive on time, select will arrive on time.

If you've hit a snag on the road and need to adjust your arrival time, select running late.

Next, add your updated estimated arrival time, then hit submit update to complete your intransit update.