Associate Operations Coordinator

POSITION SUMMARY 

The Associate Operations Coordinator - NAST performs basic operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers.  With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center.  Specific responsibilities will vary depending upon the type of assignment. 

Schedule:
Please note, this position follows a Saturday through Wednesday schedule—weekend availability is required. Training will be conducted Monday through Friday for the first few weeks before transitioning to the regular weekend-inclusive schedule.

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing 

• Monitor task boards and assigned email accounts to respond to customer and carrier requests 

• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training 

• Follow through on customer or carrier requests to ensure satisfaction.  Escalate questions or requests when necessary 

• Validate and ensure the accuracy of load data in systems according to CHR and customer standards 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High school diploma or GED  

• Previous customer service experience 

• Ability to work evenings and/or weekends (select roles only) 

Preferred: 

• Bachelor’s degree from an accredited college or university 

• Basic Proficiency in Microsoft Office Suite of programs 

• Previous customer service experience in a call center or similar environment 

• Demonstrated communication, prioritization, and time management skills  

• Prior work experience that required attention to detail and accuracy 

• Values a diverse and inclusive work environment