Supervisor CMT (Service Contracts / Pricing)

We at C.H. Robinson are seeking a Supervisor CMT to join our team. In this role you will be responsible for managing CMT team, overseeing the execution, accuracy, and continuous improvement of contracts and related systems within C.H. Robinson.

The ideal candidate will serve as an escalation point for contract-related issues, ensure adherence to compliance and audit KPIs, and drive efficiencies through tool development and process optimization.

In addition to technical expertise, the role requires strong leadership capabilities, including overseeing team performance, managing talent development, and supporting compensation programs.

A successful candidate will demonstrate strong decision-making, collaboration, and communication skills, and thrive in a fast-paced, cross-functional environment.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Collaborate with CMT teams to continuously improve processes, build tools, and share best practices for carrier contract management

• Serve as an escalation point for exceptions

• Execute various contracts and agreements between C.H. Robinson and our carriers

• Adhere to a high level of contract management excellence with respect to validity, accuracy, and audit KPI's 

• Escalation point regarding contract related issue resolution both internally and externally

• Drive the maintenance of base rates, surcharges and amendments in the OBM

• Drive the maintenance of up-to-date contracts in internal system

• Identify areas for improvement related to C.H. Robinson’s contract processes and workflows

• Drive the development, maintenance and processes related to contracts submission, documentation, review, and retention i.e. all forms, templates, terms

• Determine reporting and additional analysis to support initiatives and measurement of (TAT, SLA, QA & FTE Utilization)

• Document, and maintain project related plans, process flows, and metrics

• Communicate project progress to team members and leaders

• Maintain a strong understanding of all C.H. Robinson product offerings and modes

Team Leadership:

• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent

• Support the annual merit and equity programs for assigned team to align compensation with performance results

• Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved

• Encourage employee feedback through formal and informal channels. Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement

• Conduct regular check-ins and annual performance management routines. Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needs

• Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university

• Minimum 4 years pricing and contract management experience

Preferred:

• Previous supervisory / team lead experience

• Previous ocean modal or ocean pricing experience

• Demonstrated negotiation, collaboration, and influencing skills

• Effective and flexible communication and multi-tasking skills, including excellent project and meeting management

• Proficient in Microsoft Office Suite of programs

• Ability to build, manage and foster a team-oriented environment

• Ability to foster a collaborative and adaptive teamwork and communication style

• Ability to multitask, prioritize, and work efficiently while collaborating on multiple subjects

• Demonstrated strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities

• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Employer

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.