C.H. Robinson is seeking a highly skilled Senior BPO Coordinator to join our team. In this role, you will perform advanced operational tasks to support Global Forwarding BPO, ensuring data integrity, quality, and process efficiency. You will manage workflows, delegate tasks, and may work with specific customers or within a centralized operations center. This position requires a keen eye for detail and excellent organizational skills. If you excel in high-level operations and thrive in a dynamic environment, we want to hear from you.
Position Summary
The Senior BPO Coordinator (QA) Coordinator has ownership of the quality assurance responsibilities and activities for all assigned GSSI operational lines of service (C.H. Robinson and 3rd Party). The QA Coordinator works closely with the QA Team Lead to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy).
Principal Accountabilities
Qualifications
Required
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Group Mediclaim Policy (GMC)
Group Personal Accident (GPA) policy
Covid-19 related coverage and reimbursement
Employee State Insurance Corporation (ESIC)
Group Term Life (GTL) Insurance Plan for employees
Employee Stock Purchase Plan (ESPP)
Investment Declaration & Flexi Benefit Plan
Variable Pay based on position
Flexible work arrangements
Paid Privilege, Casual and Sick Leaves
Paid Maternity & Paternity Leaves
Paid Compassionate Leaves
Paid Public Holidays
Paid time off to vote
Reward & Recognition Program
Wedding Allowance
Special Mobility Assistance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity Employer
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.