Job ID: R46957

Associate Collections Representative

Primary Location: Monterrey, Nuevo Leon Mexico

C.H. Robinson is looking for an Associate Collections Representative in Monterrey. In this role, you’ll play a key part in maintaining the financial health of our organization by ensuring timely collections and supporting strong customer relationships. Your work helps keep cash flow steady, reduces risk, and directly contributes to the company’s operational success.

As a Collections Representative, you’ll be responsible for managing outstanding accounts, communicating with customers to resolve payment issues, and collaborating with internal teams to ensure accurate financial records. Your efforts will drive efficiency, safeguard revenue, and add real value to our global logistics network.

If you’re ready to make an impact and grow your career with a leading supply chain solutions company, we encourage you to apply today!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy

POSITION SUMMARY 

The Associate Collections Representative will have the opportunity to work with high volume customers and offices to resolve issues with and collect on aging invoices. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use their critical thinking skills to resolve everyday collections problems. 

 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

  • Utilize problem solving and critical thinking skills to determine root cause of aging invoices 

  • Leverage systems functionality and established processes to resolve aging invoices 

  • Work within established procedures and adheres to quality guidelines 

  • Escalate complex issues to senior team members and/or leadership 

  • Support ideas for process improvement 

  • Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service 

  • Continue to develop skills and build upon knowledge of collections process 

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QUALIFICATIONS 

Required: 

  • High School Diploma or GED 

  • Fluent English (written and verbal) 

 

Preferred: 

  • Minimum 1 year of collections, cash applications, credit, accounts payable, or related finance experience 

  • Proficient in Microsoft Office Suite of programs 

  • Effective and flexible communication skills  

  • Strong customer service and interpersonal skills 

  • Critical thinking skills 

  • Ability to work in fast-paced, professional environment 

  • Values a diverse and inclusive work environment  

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

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