Job ID: R42188

Principal Global Forwarding Agent

Primary Location: Kuningan City, IDN Indonesia

Enter the introduction paragraph(s).

Responsibilities:

  • DUTIES AND RESPONSIBILITIES

    The duties and responsibilities of this position consist of, but are not limited to, the following:

    Maintain Operational Excellence:

  • Maintain Operational Excellence for themselves and coach the team around Operational standards

  • Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

  • Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

  • Ensure a high-level of data integrity within the shipments for all team customers: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

  • Regularly drive high level of operational integrity and compliance by assisting in audits and daily invoice overhead

  • Act as a team lead supporting the team supervisor

  • Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction

  • Coach and train others on pricing strategies

  • Facilitate Relationships:

  • Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers

  • Develop & coach team members and assist with new employee onboarding

  • Participate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when needed

  • Promote a positive working relationship for all team members

  • Act as a key customer contact and subject matter expert

  • Lead by example when it comes to customer outreach, retention, and expansion

  • Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives

  • Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by proposing process improvement and/or consultative leads

  • Monitor customer shipments trends and its impact to our processes and operation

  • Other Activities:

  • Support and/or Create new team efficiencies and processes

  • Participate in customer visits, assist in evaluating the account

  • Ensure customer SOPs are maintained and adhered to

  • Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

  • Provide support to Sales Executives and Account Managers for customer reporting

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

  • Required:

  • High school diploma or GED

  • 3-5 years of Global Forwarding industry experience

  • Advanced proficiency in Microsoft Office Suite of programs

Preferred Qualifications:

  • Preferred:

  • Associate’s or bachelor’s degree from an accredited college or university in a related field

  • 6-8 years of Global Forwarding industry experience

  • Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

  • Excellent communication and customer service skills

  • Proactive, ambitious, hardworking, analytical mindset

  • Positive leadership skills and presence within the team (positive attitude, team player, flexibility)

  • Strong prioritization and multi-tasking skills

  • Ability to directly and decisively resolve problems

  • Refined written and oral communication skills

  • High level of flexibility as priorities and needs change daily in our business

  • Critical-thinking and problem-solving skills to meet customer and business objectives both short-term and long-term

  • High level of attention to detail and ability to execute with 95% of higher monthly audit compliance and very minimal unbillable charges

  • Values a diverse and inclusive work environment

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