C.H. Robinson is looking for a dynamic Carrier Ecosystem Operational Representative to join our team, specializing in ferry operations across the EU.
In this role, you will collaborate closely with ferry providers, building strong relationships and providing support on transportation and invoicing issues. You’ll be the primary point of contact for carriers, ensuring smooth operations and compliance with ferries processes.
As a key player in our ecosystem team, you will analyze transportation routes within our network, resolve issues, and keep all stakeholders informed with clear reporting and documentation.
If you thrive in a fast-paced environment and excel at relationship management, this opportunity is for you!
DUTIES AND RESPONSIBILITIES
Collaborate with ferry providers, building and maintaining relationships
Support carriers with transportation issues and invoice-related concerns
Act as the first point of contact for carriers and perform operational tasks as needed
Ensure legal and internal compliance of the ferry process
Analyze transportation patterns and promote ferries as an added value to the network
Follow SOPs to meet service level agreements and resolve routine exceptions
Document key events and escalate issues when necessary
Run and distribute reports according to defined processes
Build collaborative relationships internally and externally
QUALIFICATIONS
Required:
1+ years of experience in customer service and/or administration
Experience handling invoices or other forms of payments
Experience in logistics or supply chain management
Proficiency in English at C1 level
Fluent Polish
Strong understanding of customer service operations
Ability to build and maintain strong relationships
Excellent communication and interpersonal skills
Ability to work independently with minimal supervision (manager based in a different European location)
Preferred:
Familiarity with transportation
WHAT WE OFFER:
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms like Percipio and GoFluent
Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment.
Flexible work arrangements to support a healthy work-life balance
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!