C.H. Robinson is inviting you to join our dynamic team as a Manager Operations - GF! Lead a dedicated team in driving multi-modal operational excellence, ensuring top-tier productivity, quality, and service. You'll play a pivotal role in optimizing processes and supporting employee growth, all while achieving business goals. If you're passionate about leadership and continuous improvement, we want to hear from you!

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved.
• Support personal/professional development for assigned team; coach and guide to improve performance and drive accountability.
• Clearly communicate operations objectives and team/individual performance metrics.
• Partner with Talent Acquisition to recruit, select, and onboard qualified and diverse talent.
• Ensure execution strategy aligns with business objectives.
• Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs.
• Continuously evaluate processes for efficiency and effectiveness.
• Monitor team productivity and quality results; adjust as needed.
• Ensure employee compliance to standard operating procedures and company policies.
• Develop and maintain effective relationships with internal stakeholders; review service level metrics and keep internal partners apprised of operations results, initiatives, or changes.
• Leverage technology to improve efficiency; work with operations leadership and internal stakeholders to drive system changes to improve effectiveness and/or efficiency.

Required Qualifications:

• Bachelor’s degree from an accredited college or university
• Minimum 8 years Global Forwarding operations experience
• Minimum 5 years of experience leading and managing teams
• Ability to travel, depending on position location

Preferred Qualifications:

• Previous customer service experience
• Extensive experience working on projects and initiatives with individuals outside of peer group
• Knowledge of emerging technology and trends
• Solid written and verbal communication skills with the ability to communicate an inspiring vision and engage and motivate a team to perform at their best
• Proficiency in financial and operational performance metrics with the ability to understand and communicate them
• Strong problem solving and conflict resolution skills
• Lead change and employs a continuous improvement approach to their work 
• Values a diverse and inclusive work environment

Benefits
• Philcare-Group Health Insurance 
• Birthday Leave
• Mobile allowance