C.H. Robinson is seeking a Collections Supervisor to lead a high-performing team dedicated to achieving accounts receivable objectives, enhancing operational excellence, and advancing team development. In this pivotal role, you will navigate complex challenges, optimize processes, and mentor team members—strategically aligning their efforts with organizational goals. Your leadership will be instrumental in fostering a culture of collaboration, innovation, and continuous improvement.
This position focuses on a U.S. customer portfolio and requires flexibility for a 2nd shift schedule (13:00-21:00 / 14:00-22:00).
Design a career that adapts to your ambitions - join C.H. Robinson and shape your future with us.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Arranges and oversees completion of all work on assigned Collections team
Participates in the recruitment, selection, promotion, and alignment of qualified and diverse talent
Outlines employee role accountabilities and expectations; manages performance to drive the right behaviors and improve results and provides useful real-time coaching, development activities and stretch assignments; supports employees with problem resolution
Manages workflow, account assignments, account on-boarding, problem resolutions and resources for the team
Partners with trainers to close team member knowledge and skill gaps
Identifies, recommends, and implements improvements in processes to increase effectiveness of operations.
Achieves accounts receivable operational goals i.e., DSO, Past Due Percentages
Accountable for meeting organizational quality scores
Understanding of department P&L
Protects organization's value by keeping information confidential
Troubleshoots complex issues with business partners and escalates critical business issues to leadership
Continually expands and increases personal knowledge of accounts receivable, business partner and industry changes or trends
QUALIFICATIONS
Required:
Minimum 1 year of applicable experience in Accounts Receivable and Collections or related finance operations processes
Minimum 2 years of progressive experience fostering teamwork, mentoring, and coaching others as a people leader
Advanced proficiency in Microsoft Office Suite of programs, specifically Excel
Preferred:
Bachelor’s degree from an accredited university
Experience working in a fast-paced, matrixed corporate environment
Strong strategic orientation, business savvy, and influence skills
Effective and flexible communication skills with the ability to influence key stakeholder groups
High degree of professionalism, customer service orientation and interpersonal skills
Good judgment with the ability to make timely and sound decisions
Ability to prioritize and manage multiple responsibilities sound decisions
Ability to travel up to 10% (domestically)
WHAT WE OFFER:
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms like Percipio and GoFluent
Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
-
-
-
-
-
Skopiuj do schowka