Frequently asked questions

In which situations will the C.H. Robinson Employee Hardship Fund provide financial assistance?
The C.H. Robinson Employee Hardship Fund was established to assist employees facing unavoidable, emergency situations. The kinds of situations in which our Fund may be able to provide assistance include:

  • Loss of life
  • Injury
  • Illness
  • Natural disaster
  • Catastrophic or extreme circumstances 

For more detailed eligibility requirements, please click here.

How much financial assistance can I receive?
The maximum amount available for each incident is $5,000. Grants may be awarded to help pay for expenses directly related to the qualified incident. In the case of lost wages caused by the qualified incident, our Fund may be able to provide financial assistance for essential monthly bills up to the amount lost in wages.

If the application is approved, the Fund will issue the grant in the form of check(s) payable to the vendor(s) to whom the employee owes payment. The Fund does not issue checks to the employee. 

Is my application confidential?
Yes. Applications are reviewed by The Minneapolis Foundation and will be treated in a confidential manner; however, non-identifying statistical information will be reported to C.H. Robinson on a periodic basis.

For which basic living expenses will the C.H. Robinson Employee Hardship Fund provide financial assistance?
Depending on the situation and the employee's need, our Fund may provide assistance for bills related to the incident causing the financial hardship. Those bills may include:

  • Rent or mortgage for primary residence only
  • Essential utilities – gas, water and electricity only
  • Security deposit for new apartment or rental home (for employees that have been displaced)
  • Deposits to establish essential utilities in new residence
  • Temporary shelter if the employee’s home is uninhabitable due to damage from a fire, natural disaster, or can be documented that it is no longer safe
  • Food and clothing
  • Medical expenses not eligible for reimbursement by insurance (must have current health insurance policy)

Which family members does the C.H. Robinson Employee Hardship Fund consider as eligible immediate family?
Our Fund considers the employee, their spouse, and their dependents as documented on their most recent tax return.

Typically, immediate family members are those who can be covered under the C.H. Robinson benefits plans. Parent, grandparents or other relatives are not considered dependents unless the employee can show they are claimed as a dependent on the employee's IRS tax returns.

What is the turnaround time to process a grant application?
Our Fund strives to make application decisions within five business days of receiving the completed application (excluding weekends and holidays). Five business days does not include the time it takes to process outgoing checks. However, process time will be extended in cases where we are missing documentation, signatures, or if other information is needed. 

The committee typically meets on Thursdays, but only fully complete applications are reviewed.  Double check your application before submission.   You will be notified via email if there is missing information from your application.

Checks are mailed once a week, depending on when an application is approved. Checks are sent directly to the vendor(s) by standard mail. It can take as many as ten days for a check to be processed. It is the employee’s responsibility to make sure that the vendor is notified that the check is arriving from a third-party. The Minneapolis Foundation is not responsible for payments that are received late.

When will the C.H. Robinson Employee Hardship Fund provide assistance in the situation of an illness or injury?
If an employee is unable to pay for the basic necessities of living or unexpected medical bills as a result of an illness or injury, our Fund may provide financial assistance. While our Fund may approve medical expenses not eligible for reimbursement, please understand that the C.H. Robinson Employee Hardship Fund is not a replacement for medical insurance and does not exist to supplement existing Short Term and Long Term Disability Benefits. 

What information does C.H. Robinson Employee Hardship Fund need when reviewing an application?
In each case, our Fund requires a completed application form, along with the following documents:

  • Most recent C.H. Robinson paystub
  • Most recent tax return (1040)
  • Copies of the bills you are seeking assistance with
  • Any available documentation to show proof the incident (documents should show when the incident occurred and how it has caused an unforeseen financial hardship)

Payments cannot be made without copies of current bills or invoices (dated within the last 30 days).

I’m currently on a leave of absence from my job. Can I still apply for C.H. Robinson Employee Hardship Fund?
Yes. You must be currently employed by C.H. Robinson and hold a position regularly scheduled to an average of 20 or more hours per week. If you are furloughed or on approved leave of absence for less than one year, you may apply for assistance. The Fund does not make up for lost wages due to being on Short Term Disability, Long Term Disability, or FMLA approved leave of absence; however, the Fund will consider applications based on loss of wages due to furlough.

I borrowed money from my friends and family to help me catch up on my bills. Will the C.H. Robinson Employee Hardship Fund reimburse me so that I can pay them back?
No. The Fund is available for those employees who do not have the means themselves or other resources available to pay their living expenses.

Can I apply on behalf of a co-worker?
Since many of the required attachments (income tax return, bills, paystubs, etc.) are only available to the employee in need, it would be difficult for a co-worker to submit a complete application. If you think a co-worker would benefit from our Fund, please pass along this website or the phone number (612-672-3869) for The Minneapolis Foundation so he/she can follow up.

I donated to the C.H. Robinson Employee Hardship Fund. Does that make me automatically eligible for assistance?
No. Eligibility is determined solely by the employee’s need and circumstance.

Can I designate my gift to a specific employee in need?
No. Unfortunately we can’t designate gifts to specific employees due to the confidential nature of the Fund.

Who does the C.H. Robinson Employee Hardship Fund give grants to?
Every dollar in this Fund will go to a C.H. Robinson employee who is experiencing an unexpected crisis.