Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts) 

Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active participant 

Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs  

Develop account relationships with contacts at multiple levels within the organization  

Identify opportunities to further penetrate accounts by selling CHR’s diverse services  

Provide solution design through face-to-face interaction with accounts  

Bring pricing options & recommendations to account leadership  

Identify issues, seeking input from others to determine best course of action & implement solutions  

Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics 

Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary    

Sell and negotiate at a core / strategic level 

Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account 

Establish and maintain relationships with day-to-day / weekly / monthly contacts 

Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer 

Consistently ensures execution of business through local Branch procedures 

Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources 

Create / Review internal account metrics on a regular basis (weekly) 

Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy 

Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s 

Other duties or responsibilities as assigned according to the team and/or country specific requirements 

Site Specific:  Bachelor’s degree/Degree level education 

Excellent communication, presentation skills and the ability to negotiate at all levels 

Ability to work under pressure 

Proficient in Microsoft Office Suite of programs 

Ability to multi-task, prioritize, and manage time effectively  

Ability to build strong customer relationships  

Ability to work in a team environment, while also delivering independent results  

Strong ability to persuade, motivate, and influence others  

Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability 

Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers 

Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems 

Site Specific:  Working experience in a matrix organization 

Site Specific:  Ability to speak multiple languages  

Values a diverse and inclusive work environment