C.H. Robinson is looking for a Senior Logistics Representative to lead the execution of shipments, mentor team members, and drive operational excellence. In this role, you will act as the primary contact for customers, carriers, and vendors, ensuring smooth operations while addressing challenges with analytical problem-solving. You’ll also create and enhance processes, lead training initiatives, and collaborate across teams to align strategies with business goals.
If you're ready to take the next step in your logistics career and make a meaningful impact, apply today to join our team!
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Ensure all arrangements are made for the execution of shipments through designated area of responsibility
Mentor and support lower-level logistics peers by sharing expertise and best practices
Create and document standard operating processes
Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
Assist in the facilitation of cross training within assigned team
Responsible for meeting operational targets within a particular region, mode, business unit, or small account
Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
Utilize analytical practices to identify and solve problems
Build and present intermediate to complex business cases related to how customers can achieve ROI
Collaborate with internal service teams to execute strategies that align with customer objectives and CHR’s business goals
Apply the enterprise project-based delivery model in day-to-day work
Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model
Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR’s services
Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports
QUALIFICATIONS
Required:
Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
Minimum 3 years of prior experience working with and troubleshooting information systems
Fluent in English
Preferred:
Bachelor’s degree from an accredited university
Strong focus on delivering exceptional customer experiences with demonstrated proactivity
Proficient in Microsoft Office Suite and experienced in presenting to senior management
Expertise in critical thinking, data analysis, and efficient problem-solving
Skilled in gathering and acting on customer insights and managing small work groups
Proven ability to identify operational patterns, implement process improvements, and drive change
Project management skills with experience completing varied projects in dynamic environments
Highly adaptable, with composure and poise in fast-paced, customer-centric settings
WHAT WE OFFER:
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms like Percipio and GoFluent
Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!