“Knowing that
C.H. Robinson
handles our
product the way
that it needs to
be handled from
pickup to delivery,
that’s crucial. Do
we trust
C.H. Robinson?
One hundred
percent, we
absolutely do.”
— Mike Martinez,
director of distribution,
Jel Sert
C.H. Robinson became a dedicated core provider for arranging the transport
of Jel Sert’s freezer bars and was able to handle the shipment volumes. This
increased dependable service and established consistent pricing for every
lane in the supply chain.
Martinez said, “Meeting our customers’ requirements for on time delivery
is crucial. In this age of limited storage, just in time inventories, and lower
working capital, we depend on providers that are going to deliver, and
C.H. Robinson is at the top of our list.”
Jel Sert takes great pride in delivering the highest level of service to its
customers, with a proactive approach to solving problems and minimizing
customer service issues.
C.H. Robinson takes this same approach to customer service with Jel Sert. A
dedicated account management team helps Jel Sert solve daily transportation
challenges. And with a strong background in food and beverage shipping,
C.H. Robinson understands how to follow proper food safety protocols for
handling product from pickup to delivery. Martinez said, “Day to day, they are
very responsive to our needs. C.H. Robinson is there. And that is very, very
reassuring to our supply chain team.”
C.H. Robinson continually evaluates Jel Sert’s shipments to determine the
most cost-effective and timely means of transportation. During Jel Sert’s peak
season, truckload shipments may be converted to intermodal; during slower
months, LTL may be consolidated into full truckloads.
C.H. Robinson also uses
dedicated resources at a crossdock consolidation facility to handle
Jel Sert’s shipments to drive efficiencies in their supply chain. The result?
Jel Sert achieves additional cost savings while maintaining the highest level of
service and on time deliveries to their valued customers.
“We had done intermodal on a limited basis,” Martinez said, “but
C.H. Robinson brought it to a whole new level. They showed us how we could save on it, and came through with the on time deliveries we needed at a much
reduced price. It’s their holistic view of our supply chain that helps us make
decisions like that.”
From government regulations to fluctuations in fuel charges and market
pressures, the world of transportation is continually evolving. Jel Sert and
C.H. Robinson collaborate and share information on every aspect of the
industry, which helps Jel Sert make the most informed decisions on its supply
chain for their customers.