Privacy Notice

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This privacy notice was updated on May 25, 2018. The updates includes language that addresses the requirements of the General Data Protection Regulation (GDPR) and clarifies what information we collect about you, how that information is used, and is intended to provide information on how you can to execute your rights.

C.H. Robinson Worldwide, Inc., and its affiliates and subsidiaries and each of their directors, officers, employees, and authorized representative (collectively, "C.H. Robinson") respect your privacy. This Global Privacy Notice describes the types of personal information we collect, how we use the information, with whom we share it, and the choices you can make about our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements.

This notice is global in nature and governs our data protection practices whether we collect your personal information through our websites, through application software, mobile apps, or through other means. By using any C.H. Robinson technology on which this notice is posted, you agree that this notice governs our collection, use, and disclosure of any personal information submitted to us on or through that technology. If you do not agree to be bound by this notice, you may choose not access or use our websites and/or use our application software, mobile apps, and other technology.

Websites

As used herein, all references to "website" may include, individually, all and/or in any combination, CHROBINSON.COM, NAVISPHERE.COM, NAVISPHERECARRIER.COM, CHROBINSON.COM/EN-US/CAREERS, CHROBINSON.COM/EN-UK/CAREERS and any other website produced, managed, and maintained by C.H. Robinson. The information you provide on a C.H. Robinson website will be used only for its intended purpose. By doing so, you are giving C.H. Robinson your permission to use the information for the intended purpose and in accordance with this Global Privacy Notice.

Mobile Applications

As used herein, all references to “mobile apps” may include, individually and/or in any combination, Navisphere® Carrier Mobile Application, Navisphere® Driver Mobile Application, Navisphere® Customer Mobile Application and any other mobile application produced, managed, and maintained by C.H. Robinson. Information We Collect C.H. Robinson collects information about you from various sources. For example, we may have a direct relationship with you, and you may choose to provide personal information to us in connection with that relationship. You may choose to submit information to us, for example, on our websites, in connection with use of our products, services, or applications software, when you participate in an offer or promotion, or in connection with an actual or potential business or employment relationship with us. We also may obtain information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, and commercial information services.

The types of personal information we may obtain are:

  • Contact information (such as name, postal and/or e-mail address, and phone or fax number)
  • Business contact information (such as job title, department and name of organization)
  • Third party contact information that support business processes completed on your behalf
  • Country of origin information
  • Usernames and passwords used to access C.H. Robinson resources
  • Content you provide
  • Social Media identifier(s)
  • Financial information (such as financial account information used for payment purposes)
  • Employment information (Employees can find additional information about our employment data processes and procedures by contacting a Human Resources representative at HRSC@chrobinson.com)
  • Information necessary to identify and onboard new and potential candidates for employment
  • Geo-location data
  • Operating system data
  • Name and version of your browser
  • Mobile device unique identifier
  • IP Address
  • Website visit statistics

How We Use the Information

We Collect We may use the information we obtain about you to:

  • provide information, products, and services you request;provide effective customer service;
  • provide customers and carriers with shipment information such as location;
  • provide customer and carrier insights into shipment strategies and allocation of transportation assets;
  • provide a personalized experience when you use our websites;    
  • contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us); • contact you with information and notices related to your use of our products and services, including our websites;    
  • invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);     
  • improve our products and services and develop new products and services;     
  • optimize our business operations;     
  • improve our marketing and promotional efforts;
  • improve the content, functionality, and usability of the websites and mobile apps;
  • evaluate your interest in employment and contact you regarding possible employment with C.H. Robinson;
  • help you, if you are a C.H. Robinson employee, perform your job functions and to manage our workforce;
  • provide services and benefits to our employees;
  • enforce our websites' and mobile apps’ terms of use;
  • promote compliance with applicable legal requirements, industry standards, and corporate policies;
  • promote security to protect against and prevent fraud, claims, and other liabilities and to manage corporate risk exposure; and
  • Any other purpose about which we provide notice at the time of collection.

Information We Share

We do not sell or otherwise disclose personal information we collect about you, except as described herein or otherwise disclosed to you at the time the data is collected. We may share information to third parties to perform activities that you request. For example, we may share the personal information we collect with our affiliates, to cooperate with an authorized law enforcement or regulatory investigation, or to other third parties when allowed by law.

If you are performing services directly or indirectly for us and/or using an application provided by us, then we may collect information for the purpose of providing information to our service providers and/or customers.

We may also share your personal information with third party vendors that perform tasks on our behalf and under our instruction. These third party vendors may not use your personal information, except in connection with the limited services they perform on our behalf, and they are bound to protect your personal information in a manner consistent with our own policies and practices, and relevant legislation.

You may choose to use certain features on our websites for which we work with other entities. These features, which may include social networking and geographic location tools, are operated by third parties that are not affiliated with C.H. Robinson. We share information gathered from third party cookies with the providers of the technology. These third parties may use personal information in accordance with their own privacy policies. On websites on which these features are offered, the relevant third parties are identified. We strongly suggest you review the third parties' privacy policies if you use the relevant features.

We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply with the applicable law, a court order, a subpoena, or a strong legitimate business interest. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect and enhance the security and efficiencies of our websites, mobile apps, and other networked systems; to enforce or apply our websites', mobile apps’ terms of use, or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

We also reserve the right to transfer information about you to a successor organization if, for example, we transfer the ownership or operation of one of our websites to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner consistent with this notice. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Your Rights and Choices

We will offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you. You may refrain from submitting information directly to us, although doing so may impact our ability to provide the products, services, and information you request and/or affect your ability to use our websites, mobile apps, and applications software.

We typically offer you an opportunity to choose whether you want to receive certain communications from us, generally by offering an "opt-in" or an "opt-out" option, depending on applicable law, when you first provide contact information through one of our websites, software applications, and/or mobile apps. In addition, we will include an "unsubscribe" link in each electronic newsletter or promotional e-mail we send you, so that you can inform us if you do not wish to receive such communications from us in the future.

When accepting the terms of use/end user license agreement for our mobile application software, you must opt-in to collection of data from your mobile device in order for software to work properly.

Subject to applicable law, you may have the right to request access to and receive information about the personal data we maintain about you, update and correct inaccuracies in your personal data, and have the information transferred, blocked, or deleted. We will promptly respond to such requests and may ask you for additional information to verify your identity in order to appropriately respond. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify; we will provide rationale and/or justification for such denial as applicable.

Cookie Statement

We use "cookies" and other technologies to collect information and support certain features of our websites and mobile apps. For example, we collect information that is sent to us automatically by your web browser when you visit our websites, through applications software that you have downloaded, and/or from our mobile apps. The cookies include our own cookies, as well as third party cookies such as Google Analytics and Adobe Analytics. We use cookies, to collect information about the ways visitors use our technology, to remember them when they return to our website, which pages they visit, which links they use, and how long they stay on each page. The information we collect from your browser and/or cookies on other technologies does not identify you personally but in some cases we may link it to your personal identifiable information. For more information about how Google Analytics and/or Adobe Analytics use cookies, see the privacy resources for each identified below.

Google Analytics - http://www.google.com/policies/privacy/partners/

Adobe Analytics – https://marketing.adobe.com/resources/help/en_US/reference/c_Privacy_Overview.html

You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our websites. Generally, if you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit our websites, you may be unable to use all of the functionality of our websites and/or mobile apps if your browser rejects our cookies.

Our GDPR (General Data Protection Directive) Processing Principals

If your rights and freedoms are protected under the European Union’s Regulation (EU) 2016/679, we will only process your personal data if we established a legal basis for such processing. We will only process your information to the extent that you consented to such processing, or if processing is required in the performance of a contractual obligation, for the purposes of legal obligation in which we must comply, for the vital interests of individuals, for public interest, or for a legitimate interest. In addition, we will only process your personal data for the purpose it was originally collected, or unless you provide explicit consent to additional processing. We will limit our processing of your personal data to such data that is proportionate to attain its purpose, we will retain your personal data so long as to attain the specific purposes for such data, except where required to retain longer in which we will duly inform you, and we will implement technical and organizational security measures to protect your personal data from accidental loss, destruction, or damage.

You have certain rights in accordance with the GDPR. Specifically, your rights include:

  • The right to receive information about your relationship with C.H. Robinson;
  • The right to obtain our confirmation regarding whether your personal data is being processed;
  • The right for us to inform you of your rights to have your personal data corrected, if inaccurate, and to be erased or “forgotten” upon completion of such processing or upon your valid request or withdrawal of consent;
  • The right to restrict our processing of your personal data if the accuracy of such data is contested, or, if C.H. Robinson no longer needs your personal data for its original purpose;
  • The right to receive copies of all your personal data in our possession in a structured, commonly used, and machine readable format;
  • The right to transmit your personal data in our possession to another controller without hindrance from C.H. Robinson;

To exercise your rights under the GDPR, please contact us as specified below.

Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this notice.

If you are located in the EEA or Switzerland, we comply with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside of the EEA or Switzerland.

If you wish to obtain a list of the C.H. Robinson legal entities operating in the EU, please contact privacy as specified below.

How We Protect Personal Information

We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of information about you. Unfortunately, no site, server, or database is completely secure or "hacker proof." We therefore cannot guarantee that information about you will not be disclosed, misused, lost by accident, or otherwise accessed by the unauthorized acts of others. C.H. Robinson never collects information for third party commercial marketing purposes nor does it create individual profiles or provide your information to any third party organization for such purposes. C.H. Robinson will only share your information with third parties when and as you request or as otherwise required by law or if C.H. Robinson has a legitimate interest.

Use of Our websites by Children under the Age of Thirteen

We are proud of our websites and we strive to ensure that they do not offend people of any age. However, unless otherwise noted on a particular site, our websites are not intended for children under the age of thirteen years without the permission of a parent or guardian. If you believe that a child has submitted personally identifiable information on or through our websites without the consent and supervision of a parent or guardian, please contact us using the information provided below so that we can take appropriate action.

Links to Other websites

On our websites, we provide links to other sites for your convenience and information, and you may have an opportunity to post user-generated content using social networking tools available on those sites. If you take advantage of this opportunity, remember that the user-generated content you post is available to others who visit the website and therefore you should have no expectation of privacy with respect to such content. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. In addition, a link to a non-C.H. Robinson site does not mean that C.H. Robinson endorses or accepts any responsibility for the content, or the use, of such site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. C.H. Robinson is not liable for the privacy practices or the content of other sites and to the extent any linked sites you visit are not owned or controlled by C.H. Robinson, we are not responsible for the sites' content, any use of the sites, or the privacy practices of the sites.

Updates to Our Global Privacy Notice

This Notice describes C.H. Robinson's current data protection policies and practices. We reserve the right to update it periodically and without prior notice to you to reflect changes in those policies and practices. When we do, we will indicate at the top of the notice when it was most recently updated.

How to Contact Us

If you have any questions or comments about this notice, or if you would like us to update information we have about you or your preferences, you may contact us using the information below.

Global Data Privacy Director

C.H. Robinson Worldwide, Inc.

14701 Charlson Road, Suite 1200

Eden Prairie, MN 55347 United States

privacy@chrobinson.com

Phone: 952-683-3399

 

 

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