Associate Collections Representative

C.H. Robinson is seeking a highly motivated and detail-oriented individual to join our dynamic team as an Associate Collections Representative at our Wrocław office.

As a global leader in logistics and supply chain solutions, we are dedicated to delivering innovative and efficient services to our clients.

Want to grow your career in finance? This opportunity is for you!
As an Associate Collections Representative, you'll work with customers and offices to resolve complex collection issues. You'll buaild relationships and use critical thinking skills to tackle challenges.

Fluent in English? Looking for a collections role or a career change? This opportunity is for you!
After onboarding, enjoy hybrid work options.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Contact with customers via email and phone to monitor payments and accounts receivebles

• Arrange and oversee the completion of all accounts and assigned responsibilities

• Develop professional relationships with internal and external customers, maintaining open lines of communication and providing timely, professional service via email and phone

• Analyze data to identify and solve complex problems

• Escalate more complex issues to senior-level team members and/or leadership

• Collaborate with stakeholders to improve efficiencies and achieve targeted results

• Contribute ideas for process improvement

• Continue developing skills, building collections knowledge, and enhancing business acumen

• Fulfill other duties or responsibilities as assigned based on team and/or country-specific requirements

QUALIFICATIONS

• Bachelor’s degree in Finance or a related field

• 1 year of experience in collections, cash applications, credit, accounts receivable, or related finance roles would be beneficial

• Fluency in English at a C1 level

SKILLS

• Proficiency in Microsoft Office Suite

• Effective and flexible communication skills

• Strong customer service and interpersonal skills

• Critical thinking abilities with the capacity to exercise independent judgment and make sound decisions

• Ability to thrive in a fast-paced, professional environment

• Proactive and persistent approach to work

• Appreciation for a diverse and inclusive work environment

WHAT WE OFFER

• Comprehensive onboarding program

• Friendly work atmosphere within an ambitious and cohesive team

• Real opportunities for professional development in either an expert or leadership path

• Access to a training platform for continuous learning

• Hybrid work options after the onboarding period

• Opportunity to work with modern financial and accounting tools and systems

• Benefits package including MyBenefit cafeteria system, private medical care, and additional life insurance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!