C.H. Robinson is seeking a dynamic Manager of Account Management to join our growing team within the healthcare vertical. In this role, you will provide coaching and leadership to the account management job family, directly interact with clients to support growth, and serve as an escalation point to enhance customer experience. You will focus on process improvement, solution selling, and increasing overall portfolio health while driving team performance and results.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Talent Management:

• Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups

• Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their accounts

• Manage merit, bonus, and equity programs for assigned team to align compensation with performance results

• Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent

• Own employee engagement results and implement action plans to improve culture, engagement, collaboration, and a focus on diversity equity and inclusion initiatives

• Model the C.H. Robinson leadership principles and visibly leads and supports change management

Business Management:

• Administer and drive intentional growth and retention through monthly account management and pipeline reviews, through utilization of CRM, and data analytics

• Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency

• Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams 

• Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience

• Provide guidance on pricing strategies including margin guidance and commitment level

• Address and understand market opportunities and trends, and how market conditions impact business performance and financials

• Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brand

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High school diploma or GED equivalent

• Minimum of 5 years of account management or equivalent experience

• Minimum 2 years of experience leading or managing teams within a 3PL or transportation brokerage environment.

• Ability to travel up to 30% (domestically)

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university

• Strong knowledge of 3PL and/or transportation brokerage sales and account management best practices.

• Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences

• Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills

• Ability to remain focused and optimistic in the face of adversity and change

• Strong leadership skills in order to motivate, develop, empower, and energize others

• Demonstrated growth through sales and relationship building and negotiation

• Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.

• Broad market and industry knowledge and vertical expertise (if applicable)

• Strategic and creative thinking skills

• Values a diverse and inclusive work environment

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We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran